Patient Service Representative en Bowen Health

The Patient Services Representative is responsible for enhancing the patient’s overall experience during their visit. The Representative will work directly with patients to assist with the admission and check-in process, review insurance eligibility and financial responsibilities, and schedule appointments. The Representative will be responsible for collecting any patient co-pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day-to-day functions of the office. 

Duties/Responsibilities: 

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation. 

• Greeting, educating, and instructing patients through admission and check-in process. 
• Verify patient information and check-in for scheduled appointments. 
• Notify patients of insurance benefits and financial responsibilities. 
• Answer telephone and direct calls appropriately. 
• Schedule patient appointments. 
• Manage clinical schedules and assist clinical staff as needed. 
• Monitor account balances, payment plans, and collection reports. 
• Crosstrain with county patient services staff and help cover county offices when requested. 
• Perform cash handling responsibilities and daily reconciliation of cash drawer. 
• Other duties as assigned. 

Required Skills/Abilities: 

• Demonstrates commitment to and practices in line with Bowen Health’s core values of respect, integrity, mission and stewardship. 
• Ability to work as a team member and ability to work independently. 
• Strong customer service skills. 
• Strong organizational skills. 
• Excellent written and verbal communication skills. 
• Strong computer skills including Microsoft Excel and Microsoft Word 
• Knowledge of basic insurance. 
• Ability to work in a fast-paced environment. 

Required Qualifications: 

• Education: High School Diploma or GED required. 
• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred. 
• Certificate or Professional License: No Certificates or Professional License required. 
• Valid driver’s license and active auto insurance coverage.  
• Satisfactory results from criminal and driving record background checks. 

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace: 

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees. 

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.