Project Manager / Customer Service Rep en Daily Printing

Description

 The Project Manager works with customers, sales, and production to ensure that customer requirements are properly translated into production requirements, that projects are efficiently and profitably managed and supported, and completed and delivered on time.

Essential Duties & Responsibilities: 

Pre-Production

- Reviews project needs against job estimates.

- Reviews all job requirements, including inks, coatings, paper stock/weight, quantity, size/bindery function, and shipping instructions, to ensue clarity and accuracy.

- Enters and updates project management information on job tickets.

-  Reviews production tickets and purchase orders for accuracy.

- Advances projects into preflight and reviews completed preflight reports size, art and accuracy.

-  Identifies and communicates special scheduling needs to shipping.

- Monitors and communicates special stock needs.

- Monitors overall production status of projects.

Production

- Reviews die tracings once proof is approved advance die tracing, purchase order and appropriate layout to letterpress. 

- Identifies and updates job alterations per the Change Order/Alteration process.

- Track and manage proof packages and other items sent to/coming from customers.

- Communicate proof back times to rep and scheduler; update scheduling. 

- Monitor overall job progress to ensure on-time delivery.

Pre-Plating

- Ensure that all proof stickers are signed and dated.

- Removes old proofs and materials from carrier folders.

- Reviews proofs for last-minute changes.

- Marks quantities if multiple versions on proofs.

- Marks proofs for folding and finishing needs.

- Obtains required mailing sign-offs as needed.

Project Communication

- Primary contact for sales, customers, vendors and production to respond to project questions and requests.

- Ensures that Proof Authorization Forms are completed and appropriately updated for every job in production.

- Ensures that project information is clearly and consistently defined, documented and communicated.

- Manages and maintains project files.

Requirements

Qualifications

- Three to five years of experience in print production.

- Three to five years of experience in project management.

Physical Demands: 

- Ability to occasionally lift up to 15 pounds.

Work Environment: 

- Office environment with low levels of noise; occasional exposure to fumes from digital machinery and pressroom area.