Customer Service Vending Solutions en AFC Industries

PF Markey an AFC Industries Company is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

            We are A Company Culture Devoted to Innovation & Improvement

PF Markey an AFC Industries Company provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

PRIMARY RESPONSIBILITES:

• Assists with establishing, maintaining, and developing business and social relationships with customers and vendors to enhance the potential for achieving maximum profitability and growth
• Provides sales support for AFC personnel
• Prepares, proofreads, compiles and distributes quotes, proposals, and customer correspondence
• Provides order processing for incoming customer orders and subsequent orders to vendors and suppliers
• Follows up to ensure commitments are met
• Processing of RMAs and all related activities associated with the RMA process
• Develops and maintains all relevant customer files and records per AFC policies
• Proper management and analysis of assigned vending machines and reporting software including:
  • Maintain inventory accuracy in both Vending and P21 systems
  • Days of Supply
  • Set up and maintain Family/Category/Type for all items
  • Creating PO & Tags
  • Reviewing and adjusting min/max values
  • Creation of jobs and assignment of items to those jobs
  • Pricing accuracy
  • Part number entering & updating
  • Slow & Dead inventory
  • Assigning Bins

• Proper navigating the ERP system (P21) for research purposes including Sales History and past Pricing
• Expedites the prompt resolution of customer problems, questions, concerns and discrepancies. Notifies the appropriate AFC personnel of situations that are beyond the scope of the Customer Service responsibility level
• Support of warehouse responsibilities as needed
• Receive and put away all incoming inventory ensuring inventory accuracy is kept
• Set up and delete bin locations for all in stock tooling managed
• Perform all shipping functions (Maintain the quality and 100% accuracy of all incoming and outgoing shipments.)
• Load vending machines as needed
• Other assignments as needed or requested

STANDARDS FOR PERFORMANCE:

• Maintain inventory levels to stay in-stock, but avoid overstock
• Work with Customer to eliminate obsolete / dead inventory
• Quote items as needed
• Enter jobs and assign items as need to ensure inventory availability as needed
• Zero out of stocks for assigned inventory locations
• Maintain inventory accuracy in vending system and P21
• Maintain contract in P21 for pricing accuracy

BEHAVIORS:

• Reliable - be to work on time
• Accountable
• Can do attitude
• Hustle and smile
• Always be willing to help others
• Always be respectful of others
• Understand and demonstrate the Core Values of the Company

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Must be able to lift 30 lbs.
• Capable of bending, twisting, and squatting
• High School Diploma or higher

PREFERRED SKILLS:

• Microsoft Office: Outlook, Excel, Word, PowerPoint
• Basic computer skills
• Organizational Skills
• Time Management Skills
• Exceptional written and verbal communication skills

Position:  Full-time

Hourly Pay:  $22.00-24.00

Work Hours:  Monday - Friday; 8 hours daily, flexible schedule

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.