Collections Specialist I en Oak Ridge National Laboratory Federal Credit Union

Please note this is a hybrid-remote position and will require the selected candidate to work onsite 2-3 days per week at our Northshore office (2077 Town Center Blvd Knoxville, TN 37922).

The deadline to apply to this opportunity is October 26, 2025.

The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues. Additional duties include performing various administrative tasks vital to the day-to-day function of the department.

Essential Functions and Responsibilities: 

• Locates and advises members of delinquent loans, including student loans, by telephone and/or mail and requests payment. Services the needs of members who have placed inbound calls to the department.
• Assists the department with various administrative tasks and provides support with end of the month reporting.
• Performs other job-related duties as assigned.

Experience: Six months or more of experience processing transactions and delivering customer service in a banking or credit union environment is required.  One or more years of experience in a banking or credit union collections environment is preferred.

Education: A high school diploma or GED.

Other skills required: 

• Must be proficient in Microsoft Excel, Word, and Google Workspace, including Gmail, Google Docs and Google Sheets
• Excellent written and verbal communication skills required with the ability to effectively interact and make recommendations to all levels of the organization
• Excellent organizational and analytical skills and reasoning ability required
• Must possess excellent time management skills and be accustomed to working with deadlines
• Must be detail-oriented and be able to maintain a high level of accuracy