Collection Service Representative (CSR) en CADEX

Description

Who you are:

Are you a strong communicator with good time management and communicative skills who enjoys helping others and solving problems? As a Temp to hire Collection Service Representative, you'll play a key role in our customer service team by making outbound calls and sending emails to our valued clients. You’ll work directly with our clients to resolve order-related issues, aged balances and answer questions about their accounts, and ensure a positive and supportive experience. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent service while maintaining professionalism and empathy. 

If this sounds like you, please keep reading.

Who we are:

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including

· A.G. Adjustments, formed in 1974 and headquartered in Melville, NY

· D&S Global Solutions, formed in 1997 and fully remote

· ABC-Amega, formed in 1929 and headquartered in Buffalo, NY

· TranSubro, formed in 2012 and headquartered in Oceanside, NY

· DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA

· Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN

· Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA

OBJECTIVE 

The role of the Collection Service Representative is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors. 

This is a remote position. You must live in the listed states to be eligible for hire. AL, AZ, AR, FL, GA, IL, KA, LA, MD, MN, NJ, NY, OH, OK, PA, SC, TN, TX, VA, WA, WV, WI

PRIMARY JOB DUTIES 

1. Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction. 
2. Work accounts assigned efficiently by meeting productivity and activity goals as assigned. 
3. Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently.  
4. Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required. 
5. Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed. 

Qualifications

COMPETENCIES 

• Strong computer skills in various systems, especially Microsoft Office; 

• Time management and organization skills; 

• Proficient communication and comprehension skills, including professional written and telephone communication; 

• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients; 

• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation;  

• Basic mathematical skills; 

• Basic telephone and calculator skills. 

REQUIRED EDUCATION AND EXPERIENCE 

High School Diploma or general education degree (GED);

Experience in accounting, finance, or accounts receivable role is a plus.

FLUENCY 

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. 

Equipment / Internet Requirements:

This position requires you to bring your own device. Listed below are the requirements for the equipment and Internet speeds. 

Minimum Hardware Requirements

• Processor: Dual Core (Intel i3/i5/i7 - 7th Gen, AMD Ryzen 3 1200/5 1400/6 1700) @ 2.0 GHz
• RAM: 8 GB
• Storage: 256 GB HDD/SSD
• Sound: Headset with Microphone
• Monitor: 1024 x 768 Resolution
• OS: Windows 11, MacOS Sonoma, Linux Mint

Suggested Hardware Requirements

• Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed
• RAM: 16 GB System Memory
• Storage: 512 GB SSD
• Sound: USB Headset
• Monitor: 1920 x 1080 Resolution ( Dual Monitor )
• OS: Windows 11 PRO

Internet:

• US: Wired Connection: 5 Mbps Download 3 Mbps Upload Ping less than 100 ms
• International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms