Supportive Services Specialist en Hebrewseniorlife

Job Description:

Position Summary:

The Supportive Services Specialist is primarily responsible for providing trauma-informed, person-centered coordination of care and services for clients served by Hebrew SeniorLife’s (HSL) Center for the Prevention of Elder Abuse and Neglect (CPEAN).  The Supportive Services Specialist will also be responsible for maintaining relationships with CPEAN’s community partners and referral sources across Greater Boston and Eastern Massachusetts, as well as the sites and departments across the Hebrew SeniorLife organization supporting CPEAN’s efforts.  The role is hands-on, with both micro-level and macro-level work.

CPEAN provides safe shelter and services for seniors suffering from abuse, neglect or financial exploitation, and works to prevent elder abuse by increasing awareness and providing education. CPEAN operates the first and only emergency shelter program in Massachusetts exclusively for seniors, and is funded largely by philanthropy.

The Supportive Services Specialist is a full-time position. Fully on-site opportunity with primary office location in Roslindale, and expected routine travel to other HSL sites and non-HSL locations across the Greater Boston area.

Position Responsibilities:

• Provide specialized case management and supportive services coordination for all CPEAN clients, in collaboration with referring agencies or other community partners as appropriate

• Manage CPEAN’s elder abuse prevention phone line and email address, and timely follow up on any referrals or inquiries

• Perform intake, initial and ongoing assessment, and discharge planning utilizing specific person-centered, trauma-informed tools

• Create Supportive Services Plans (SSPs) for all CPEAN clients, and track client progress and outcomes using aforementioned tools; monitor types and frequency of services utilized

• Work collaboratively with Case Manager and Housing Placement Specialist to provide supportive services directly to CPEAN clients as needed and dependent on qualifications and bandwidth; examples include - accompanying clients to appointments, assisting clients with completing benefit applications (paper and electronic), providing trauma-informed counseling, etc.

• Conduct outreach to referral sources (including but not limited to protective service agencies, senior centers, hospitals, long-term care facilities, rehab facilities, domestic violence shelters, homeless shelters, faith communities, etc.) to foster collaborative relationships, capture appropriate referrals, continuously improve referral/screening/ admission procedures, etc.

• Work collaboratively with Case Manager and Housing Placement Specialist to assess and address client housing needs

• Assist Program Director as needed with facilitating multidisciplinary teams and elder justice task force meetings in and around Boston, as well one-on-one meetings between CPEAN and select Adult Protective Services (APS) agencies

• Create and deliver (solo and/or with CPEAN colleagues and/or community partners) educational presentations and trainings on elder abuse prevention and related topics

• Assist Program Director in creating, reviewing and enhancing CPEAN standardized documentation, policies and protocols around intake, care/service coordination, discharge, and post-discharge follow-up

• Participate in CPEAN donor events and funding solicitations as needed

• Represent CPEAN in committee and coalition meetings as appropriate, report on challenges and explore resources

• Perform other related duties as assigned or as responsibilities dictate.

Qualifications:

• Minimum 3-5 years of experience, including both direct care and case management and/or care coordination; experience working with survivors of trauma strongly

• Must have a Masters degree in social work. Must be currently licensed to practice in the Commonwealth of Massachusetts.  LICSW preferred; LCSW considered if on path to LICSW and depending on relevant experience.

• Must have knowledge of safety planning, trauma-informed services, and person-centered care/services, or willingness to learn through focused training opportunities.

• Experience creating and delivering virtual and in-person educational presentations to wide varieties of audiences a plus.

• Familiarity with the state Adult Protective Services system a plus.

• Experience working in a health care or congregate care setting a plus.

• Must have a demonstrated passion for working with seniors; experience working with seniors from diverse ethnic and socioeconomic backgrounds a plus.

• Experience with data collection and tracking a plus.

• Ability to be self-directed and highly motivated, with a willingness to learn.

• Computer literacy; experience with Windows, Word, Power Point, Excel and Zoom.

• Must be able to travel by car to locations throughout Greater Boston and Eastern MA.

Remote Type

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.