Operations Strategy Coordinator en Corporate Wings

Job Title: Operations Data Coordinator

Location: Cleveland, OH

Job Type: Full-time

Overview: We are seeking a data-driven and detail-oriented professional to support the Operations and Owner Services groups through the tracking, analysis, and reporting of key performance indicators (KPIs). This role plays a vital part in ensuring accuracy and visibility across operational metrics such as on-time performance, dispatch availability, utilization, and workload management. The ideal candidate will have a strong analytical mindset, proficiency in data tools (Excel, Power BI), and the ability to translate complex data into actionable insights.

The Operations Performance Analyst will report to the Manager of Ops Analysis and will work cross-functionally with Operations and Owner Services.

Key Responsibilities:

• Collect, validate, enter, and analyze data related to flight operations, owner services, and workforce performance metrics
• Maintain daily, weekly, and monthly KPI dashboards and reports (Excel, Power BI)
• Identify trends, anomalies, and performance gaps in operational data to drive business insights and process improvements
• Assist with ad hoc reporting and analysis requests from Operations and Owner Services leadership
• Maintain documentation of reporting processes and ensure alignment with corporate standards
• And other duties as assigned by manager

Qualifications:

• Proven experience in data analysis, operations reporting, or business performance tracking
• Advanced Excel skills required; Power BI experience strongly preferred
• Excellent attention to detail with the ability to interpret data and identify key insights
• Strong communication skills with the ability to present findings clearly and professionally
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Familiarity with aviation operations, scheduling systems, or owner services preferred