Homeoffice 2025 - 2026 Specialist - Help Desk en Lubbock Independent School District

Primary Purpose:

Qualifications:

Major Responsibilities and Duties:

1. Provide remote (phone, email, ticketing system) support to detect and resolve problems with computers, mobile devices, and other technology items.
2. Process and prioritize work orders, projects, and other duties in a timely fashion.
3. Maintain records for work orders, inventory, and training towards district goals.
4. Communicate information regarding issues and solutions efficiently with appropriate staff and colleagues.
5. Uphold constant professionalism within all dialogue, correspondence, appearance, behavior, and work ethic.
6. Build strong rapport with district employees by demonstrating high quality customer service while encouraging understanding and use of good computing practices.
7. Comply with federal, state, and district policies, as well as department safety and security procedures concerning technology and its use.
8. Employees must uphold a commitment to the district’s mission, vision, values, and strategic plan.
9. Other duties as assigned.

Skills and Expertise:

10. Familiarity with operating systems including Windows, Chrome OS, macOS, and iOS.
11. Fundamental troubleshooting of computer operations, connectivity, and configuration.
12. Comprehension of technical terms, hardware manuals, and technology procedures.
13. Ability to complete multiple tasks, be self-motivated, and work independently as well as part of a team.
14. Must possess robust verbal and written skills for communication with technical and non- technical staff members.
15. Be able to execute tact and courtesy by minimally impacting classroom instruction while working.
16. Must provide quality customer service in all interactions, whether directly or indirectly related to the achievement of your duties

17. Very limited travel required.

General Employee Requirements:

18. Support and align work with the mission, vision and beliefs of the district.
19. Follow and support board policies in areas of related responsibility.
20. Ensure district resources are managed effectively to maximize resources for student learning.
21. Share in the development and implementation of district success plans.
22. Actively participated in ongoing development to improve work quality and district contribution.
23. Model integrity, work ethic and professionalism as a suitable example for LISD students.

Working Conditions:

• Physical: Repetitive motions, prolonged use of computers
• Lifting: Often up to 10 lbs., occasionally up to 50 lbs.
• Attendance: Scheduled hours and regular meeting presence required.
• Mental: Sustain focus and emotional control under stress, interruptions, and distraction.
• Environment: Indoors except when traveling, controlled environment.

Work Hours:

Supervisory Responsibilities:

Equipment Used: