Guest Services Manager en Greystone

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do. 

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence, and is a driving force behind our entrepreneurial spirit and creativity. 

We are hiring a Guest Services Manager for our New York City headquarters which has recently undergone a state-of-the-art renovation. This is a great opportunity for an individual with strong organizational skills, professional acumen, and a passion for curating a premier guest experience.

Primary Duties and Responsibilities:

• Responsible for Greystone guest experience including tracking, security and welcome for all external guests.
• Answer incoming phone calls from the Company’s main line.
• Schedule and maintain conference room calendars.
• Provide food and beverage service during executive meetings as requested (includes setup, serving, tear down and clean up).
• Work closely with C-suite and administrative staff to ensure all preferences and special requests are accommodated.
• Provide anticipatory service with a positive and timely response to all requests.
• Uphold a high-end luxury, warm, and welcoming standard at all times.
• Coordinate with external firms to provide additional support for larger or simultaneous meetings.
• Track and reconcile hours, approve, and submit invoices for staffing firm in a timely manner.
• Update training manual as needed.
• Ensure kitchens are well stocked with items used specifically for F&B service.
• Vendor management: ensure consistent high quality of products and services offered at Greystone.

Experience, Skills, and Abilities Required:

• 5 or more years of relevant experience. Some fine dining or catering experience is preferred.
• Must demonstrate professionalism and care when interacting with guests and employees.
• Experience managing budgets.
• Knowledge of Microsoft Outlook, Teams, or other similar scheduling systems.
• Openness and adaptability with change of plans.
• Ability to manage food and beverage services for multiple meetings simultaneously.
• Flexible to work early mornings and late evenings if required.
• Ability to handle sensitive meeting information with discretion and professionalism.
• True passion for luxury service, hospitality, innovation, and creativity.

At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build an inclusive work environment that celebrates differences and empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer.

Greystone offers a competitive base salary and bonus. The base salary range for this position is $70,000 to $80,000/year. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the annual review process. 

*The firm is the #1* overall HUD multifamily and healthcare lender by firm commitments, and a top 10 Fannie Mae and Freddie Mac multifamily real estate lender.* 

*For HUD's 2024 fiscal year ending September 30, 2024. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing Company LLC and excludes risk sharing and hospital loans.*