Pharmacy Technician - Infusion Services en undefined

Position Summary

The Pharmacy Technician – Infusion Services supports the safe, efficient, and accurate fulfillment of intravenous (IV) medications, including IV drugs, antibiotics, and biologics, for home infusion patients. This role is responsible for product receiving, inventory management, and coordination of patient communication, ensuring compliance with regulatory standards and Alivia’s commitment to patient-first care.

Key Responsibilities

Pharmaceutical Fulfillment & Operations

• Assist with the preparation and fulfillment of IV drugs, antibiotics, and biologics for home infusion.
• Receive pharmaceutical products from wholesalers and verify purchase orders for accuracy and quality.
• Stock, label, and organize inventory in the pharmacy’s designated Rx area.
• Accurately enter medical orders and prescriptions, along with patient information, into the pharmacy system, and generate compliant pharmaceutical product labeling.  
• Support staff pharmacists with daily dispensing and workflow operations.

Insurance & PBM Processing

• Process prescriptions through Pharmacy Benefit Managers (PBM).
• Submit and transmit required prescription documentation to health plans for prior authorization and approval.
• Communicate with plans and payers as needed to resolve claims issues, denials, or rejections.
• Support pharmacists in ensuring all payer requirements are met for timely patient therapy initiation.

Inventory & Supply Management

• Maintain accurate inventory records and ensure proper storage conditions for all infusion products.
• Track inventory levels, perform cycle counts, and report discrepancies promptly.
• Manage expired or soon-to-expire products in compliance with company policies and regulatory requirements.
• Receive and organize merchandise and infusion supplies required for home infusion services.

Patient Communication & Call Management

• Handle inbound and outbound calls with patients regarding infusion medication needs, delivery coordination, and general inquiries.
• Provide high-quality service, ensuring patient questions are addressed in a timely and professional manner.
• Document all patient interactions in accordance with company policy and regulatory standards.

Compliance & Quality Assurance

• Adhere to all federal and local regulations, Board of Pharmacy standards, and Alivia Health policies.
• Support continuous improvement initiatives to ensure safe and compliant home infusion pharmacy operations.

Qualifications

• Education: High school diploma or equivalent required; pharmacy technician certification required.  
• Experience:
  • Prior experience in a pharmacy technician role (retail pharmacy, home infusion, hospital, or specialty pharmacy preferred).
  • Experience with inventory management and call center/patient service functions are desirable.
  • Prior use of Prime Rx pharmacy system, preferred. 
• Skills & Competencies:
  • Strong organizational and time management skills.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively in a fast-paced healthcare environment.
  • Proficiency in pharmacy software and Microsoft Office applications preferred.