Clinical Director - Orthopedics and Rheumatology en Illinois Bone and Joint Institute LLC

Description

Summary

The Clinical Director oversees the day-to-day operations of the clinical staff members. Develops and updates departmental training and policy and procedures. Ensures departmental supplies are sufficiently stocked and equipment is operational. The Clinical Director is directly accountable to the Administrator and the Physicians. 

Responsibilities

Clinical Department Management

The Clinical Director will oversee the clinical departments to include the analysis of clinical office functions, definition of solutions and streamlining options, and implementation and ongoing evaluation to ensure efficacy. The Clinical Director will work closely with radiology, other Directors and key employees. 

The Clinical Director will handle all clinical staff hiring and disciplinary matters. She/he will provide for orientation and training of all new clinical employees, and maintain continuing education for all clinical staff. She/he will also be responsible for each clinical staff member's annual review. A chief objective will be to create a workplace in which employees feel valued, challenged and supported. 

Further responsibilities will include encouraging staff to their best performance and highest standards of customer service by team identification. The clinical Director will conduct regular meetings for the clinical staff to disseminate new information, provide ongoing training, and troubleshoot. 

The Clinical Director will be responsible for assuring that the facilities are compliant with all applicable regulatory bodies including OSHA, HIPAA and Medicare. 

Assignments

The Clinical Director will be responsible to publish a monthly schedule for the clinical departments ensuring all physician's practices are covered daily by appropriate clinical staff members. The clinical schedule will be updated as necessary and distributed in a timely manner. Every consideration will be taken to distribute assignments fairly and appropriately. 

Policies and Procedures

The Clinical Director will be responsible for the development, adaptation and implementation of appropriate clinical policies and procedures. These policies and procedures will be developed to ensure the safety of staff and patients alike. The clinical Director will be responsible for maintaining the adherence to these policies and procedures by all clinical staff members. 

Physicians Practices

The Clinical Director will assist the Administrator with the analysis of the physicians' practices, investigating areas of concern, and developing new services. He/she will implement changes within the clinical department as needed. The clinical manager will assist the Administrator with bringing new physicians and other health care providers into the practice, including appropriate staffing, workspace and supplies. She/he will provide ongoing support and follow-up to the new physician to ensure a smooth practice launch and to care for any needs and concerns. 

Coordination of Patient Care

The Clinical Director will oversee the coordination of patient care within the office as well as with outside facilities and practices. The Clinical Director will work closely with radiology, physical therapy, patient care teams and billing to continuously improve customer service. She/he will assure that all clinical staff uphold the standard of patient care within the office. 

Essential Job Functions

• Supervisory Activities
• Oversees clinical staff to ensure:
• Completion of assigned work in a timely manner.
• Adherence to departmental policies and procedures.
• Evaluates and prioritizes daily departmental workload and schedules employees appropriately to ensure adequate coverage and meeting work deadlines.
• Coordinating schedules for clinical staff 
• Oversees compliance with fire, safety and infection control policies/procedures within the department.
• Ensures the confidentiality of patient information and organizational systems, forms, etc.
• Responsible within the department for supply purchase and equipment maintenance and monitors compliance. Ensures availability of reference manuals, periodicals, etc. related to departmental functions.
• Trains staff in effective and efficient use of systems in accordance with policies and procedures.

Clinical Activities

• Coordinates patient evaluation and treatment activities within the clinic setting.
• Ensures all necessary medical records/x-rays/reports/forms, etc. related to the patient’s visit are available on the appropriate units prior to escorting the patient to the exam room.
• Provide patient care as per physicians’ direction/orders; assist physician with the exam/treatment process.
• Monitor and ensure the accurate completion of patient charge tickets.
• Reinforce patient/family education and processes referrals for outside services (e.g., surgical procedures, home health or therapy services, etc.)
• Ensure the adequacy of necessary supplies and cleanliness within the exam rooms and clinic area.
• Quality control and regulatory compliance for DMEPOS
• Accountable for monitoring, educating and improving clinical quality metrics, eg MIPS
• Perform clinical duties as needed.  

Human Resource Activities

• Develops and maintains an effective department through the selection, training, compensation, motivation, review of medical assistants.
• Approves or denies employee requests for PTO within the organization's attendance policy.
• Updates and records all employee time cards for payroll processing.
• Addresses employee disciplinary issues adhering to policy/procedure. Maintains accurate records of all disciplinary actions taken and submits them to Human Resource..
• Ensures adherence to all human resource/personnel policies and procedures of the organization.

Meetings

• Conducts departmental meetings at least four times per year and updates employees regarding all new policies and procedures, organizational developments, changes, goals, etc. Confirms all employees have been notified of memos by having employees sign-off on memos, minutes, etc. kept in each department’s memo binder..

Communication

• Serves as a liaison between administration, physicians and staff ensuring that all staff within the department are viewed/treated as “team” members. 
• Keeps the Administrator informed regarding departmental operations, issues, needs, etc.
• Is supportive of managers/departments responsibilities/needs and promotes cooperative efforts between departments.

Departmental Manuals

• Works cooperatively with other staff within the department on the development/update of a department-specific, training/procedure manual for all employees.
• Ensures the availability/accessibility of a departmental forms manual which includes a brief explanation of each form’s use.
• Ensures that organizational policy and procedure manual is available to all staff for review.

Additional Responsibilities

• Developed and maintained optimum inventory levels to ensure on time 100% delivery rating.
• Consider best price, quality, availability, and reliability when purchasing products as well as study of historical sales records
• Request proposals from various manufacturers and distributors for all supplies and equipment throughout the practice
• Responsible for all aspects of OSHA compliance including management, documentation, and training
• Any other duties as assigned.

Requirements

Educational/Training Requirements

• Bachelor’s Degree preferred
• Minimum of 5 years experience in a healthcare environment. Minimum of 2 years supervision experience preferred.

Knowledge:

• Management and HR Experience. 
• Knowledge of Epic (EHR) preferred. 
• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology.
• Knowledge of principles of employee development to assure appropriate training and monitoring of staff. 

Skills: 

• Skilled in exercising a high degree of initiative, judgment, discretion, and decision making. 
• Skilled in developing and maintaining high level of quality care/quality assurance. 
• Skilled at collaborative change and project management. 
• Skilled in strong leadership abilities using tact, diplomacy, flexibility, and communication techniques – all while maintaining respect for individuals involved. 
• Skilled at restructuring work to make patient flow and other operational systems more efficient. 
• Strong written and verbal communication skills.

Abilities:

• Ability to collaborate with physicians, peers and senior level management. 
• Ability to handle many tasks simultaneously and deal effectively with changing priorities. 
• Ability to manage the overall provision of nursing services and build consensus among staff. 
• Ability to make effective decisions by being open to differing opinions.