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🌟 Join Our Veterinary Team as a Client Service Representative! 🌟

Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you!

Liverpool Animal Health Center is a busy 5 doctor practice that sees cats, dogs, pocket pets, and exotics. We are AAHA and NYSVMS accredited, meaning we offer excellent standards of care. We're proud to say that we have a healthy doctor to support staff ratio, a low turnover rate, and many of our staff have been with us 10-15+ years! Our hospital also prioritizes a work-life balance. We close at 6 pm Monday-Friday and 12 pm on Saturdays. This means no on-call hours and staff rotate Saturdays, giving you ample opportunity for full weekends off. Team members also have a day off during the week, giving you time for "life" like getting a hair cut, an oil change, or going to the dentist. (Or maybe you just want to sleep until noon and then binge tv!)

We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people — from the first phone call to the final farewell at checkout.

🐾 What You’ll Be Doing:

You’ll wear many hats throughout the day, including:

• 📞 Answering a high volume of incoming calls with professionalism and compassion

• 📅 Scheduling and confirming appointments

• 💊 Handling prescription requests (in person, over the phone, and via fax)

• 🖥️ Updating electronic patient records and uploading medical files/images

• 💳 Checking in/out patients and managing payments

• 💬 Collaborating with doctors and technicians to support client needs

• 📚 Educating pet owners about our products, services, and wellness plans

💡 Our Ideal Candidate:

You're someone who:

• Goes the extra mile to delight clients, not just satisfy them

• Has a friendly, upbeat personality and enjoys connecting with people

• Thrives in a multitasking environment and is eager to learn new things

• Stays calm and collected under pressure, with a healthy dose of empathy

• Understands the emotional nature of veterinary care and handles it with grace

• Is tech-savvy and familiar with tools like Microsoft Outlook and Word

• Can adapt to busy days or slower moments with equal enthusiasm

• Brings strong problem-solving and time-management skills to the table

🎁 What We Offer:

In return for your hard work and dedication, we provide:

• A competitive salary

• Employee discounts on veterinary services for your pets

• A supportive and collaborative work environment

• Benefits available including, but not limited to, medical, dental, and vision insurance, a uniform stipend, 401k with a match, and much more!

• Starting pay is typically $15.50-$16.50/hour, commensurate with experience. 

🤝 Our Core Values:

At the heart of our clinic, we value:

• Positive communication

• Kindness

• Teamwork

• A can-do attitude

If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares — we’d love to hear from you!