Registration Assistant (Redeployment - 20845) en ORC External

• Suffolk County Council 
• Address: Registration Office, 7 Angel Hill, Bury St Edmunds IP33 1UZ - On-site 
• Salary: £28,598 per annum (pro rata)
• Hours:13.5 working days Thursday and Friday
• Contract: Permanent 

We believe in the power of potential. At Suffolk County Council, we celebrate difference and support everyone to thrive. As a Registration Assistant in the Registration Administration Office, you’ll be encouraged to bring your whole self to work, contribute your ideas, and grow your career in a place that values you.  Reimagine the possibilities.

Your role and responsibilities 

• Issuing certificates for life events and carrying out searches of the historic records.
• Handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities.  
• Taking phone calls from members of the public, responding to questions, booking appointments. 
• Responding to enquiries in writing and directing people to our on-line digital channels. 
• You may be required to undertake reception duties greeting and directing visitors to the office.

You will need 

• Ability to work independently and confidence to impart service policy and legal requirements to customers on the telephone and in person. 
• Proven experience in working effectively as part of a team.
• A passion for offering high levels of customer service.
• A high level of accuracy and attention to detail.
• Proven experience in handling challenging and confrontational individuals.
• Ability to remain calm in stressful situations.
• To maintain a high standard of personal dress and appearance.
• Experience in handling financial transactions. 
• You will require a good level of understanding of registration law and practice to undertake this role. (desirable)
• Knowledge and ability to apply the role the registration service carries out within the national counter fraud and public protection agenda. (desirable) 

We’re looking for someone to join our team who is organised, approachable, confident and able to work in a fast-paced administrative setting. If you enjoy working with the public, have a keen eye for detail, and thrive in a team that values both independence and collaboration, we’d love to hear from you.

You can view a full list of requirements in the Job and Person Profile. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The primary purpose of the Registration Service is to create an official, verifiable record of vital life events - births, deaths, marriages, and civil partnerships.  We’re a dedicated and welcoming team within the Registration Service and work as part of local government.  We take pride in delivering high-quality service to all our customers.  As a team, we value professionalism, attention to detail, and offer work in a supportive environment. We work collaboratively, sharing knowledge and ideas to ensure the service runs smoothly and efficiently. You’ll be joining a group of people who care deeply about what they do and are who are committed to making a positive difference.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Elisabeth Dobing for a casual conversation. You can reach them by calling 0345 607 2060 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

 Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

1. Can you describe a situation where you had to maintain accuracy and attention to detail under pressure? How did you ensure the quality of your work? 

2. How do you prioritise tasks when dealing with multiple responsibilities such as phone calls, bookings, and financial transactions? 

3. How do you adapt your communication style when dealing with people from different backgrounds in the community?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 20 October 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

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