Overnight Parking Ambassador/ Clerk – Brickell City Centre en Reimagined Parking
Reimagined Parking · Miami, Estados Unidos De América · Onsite
- Junior
- Oficina en Miami
Location: Brickell City Centre
Position: | Ambassador/ Office Clerk
Address: 98 SE 7th Street, Suite #403, Miami, FL 33130
Schedule: Tuesday – Saturday | 3:30 PM – 11:30 PM (Schedule may vary based on operational demands)
Pay Rate: $16.00 – $18.00 per hour
The Overnight Parking Ambassador/Clerk plays a key role in ensuring a seamless and professional parking experience for all customers, residents, and tenants at Brickell City Centre. This hybrid position combines on-site guest assistance with administrative and operational support in the Parking Office.
The ideal candidate will be customer-focused, detail-oriented, and capable of supporting both front-line and back-office functions while working closely with the Parking Manager, Operations team, and Security staff.
Duties as Garage Ambassador
Position: | Ambassador/ Office Clerk
Address: 98 SE 7th Street, Suite #403, Miami, FL 33130
Schedule: Tuesday – Saturday | 3:30 PM – 11:30 PM (Schedule may vary based on operational demands)
Pay Rate: $16.00 – $18.00 per hour
The Overnight Parking Ambassador/Clerk plays a key role in ensuring a seamless and professional parking experience for all customers, residents, and tenants at Brickell City Centre. This hybrid position combines on-site guest assistance with administrative and operational support in the Parking Office.
The ideal candidate will be customer-focused, detail-oriented, and capable of supporting both front-line and back-office functions while working closely with the Parking Manager, Operations team, and Security staff.
Duties as Garage Ambassador
- Greet and assist customers, residents, and visitors in a friendly and professional manner.
- Create a welcoming atmosphere while providing accurate information on parking procedures and directions.
- Assist customers with entry and exit transactions, validations, and payment issues.
- Monitor and maintain parking equipment, ensuring receipt paper is stocked and machines are free of jams or malfunctions.
- Troubleshoot parking equipment issues and promptly report any technical or operational concerns.
- Support the Operations Manager and Shift Supervisor to maintain safety and cleanliness standards within the facility.
- Conduct routine inspections of the garage and report maintenance or safety hazards immediately.
- Assist with enforcement activities and ensure compliance with parking policies.
Duties as Office Clerk
- Provide administrative and operational support for daily parking office functions.
- Answer phone calls and emails regarding parking rates, validations, hours of operation, and access inquiries.
- Deliver courteous and efficient assistance to customers, residents, and retail tenants.
- Maintain accurate records for validations, transponders, and related documentation.
- Support enforcement tracking, equipment troubleshooting, and incident reporting as directed by the Parking Manager.
- Prepare and organize daily reports, schedules, and internal communications.
- Collaborate closely with Security and Property Management to resolve access or safety concerns.
- Ensure the Parking Office remains organized, professional, and responsive to all operational needs.
General Expectations
- Demonstrate excellent customer service and communication skills.
- Maintain a professional appearance and demeanor at all times.
- Work efficiently under minimal supervision during overnight hours.
- Remain flexible to adjust to schedule changes, special events, and operational demands.
Key Responsibilities
- Provide excellent customer service to parkers, residents, and tenants by phone, email, or in person.
- Support garage operations by assisting staff, covering shifts, and coordinating with management.
- Handle validations, transponder requests, and maintain accurate office records.
- Assist with enforcement, traffic direction, and guest inquiries at entrances and exits.
- Conduct vehicle counts, patrols, and report policy violations or safety issues.
- Support the Parking Manager with reports, schedules, and daily communication.
- Collaborate with Security and Property Management to resolve access or safety concerns.
- Monitor the garage for maintenance needs (lights, debris, hazards) and report promptly.
- Troubleshoot parking equipment and provide general operational support as directed.
- Maintain an organized and professional office environment.
- Flexible to work nights, weekends, holidays, and special events.
Skills, Knowledge and Expertise
- At least 18 years of age.
- Excellent customer service and communication skills.
- Ability to verbally communicate clearly with guests.
- Previous customer service experience preferred.
- English/Spanish bilingual speaker preferred.
- Basic computer and parking system knowledge (TIBA, Flash, etc.).
- Ability to troubleshoot equipment and resolve customer issues.
- Detail-oriented with strong organizational and time management skills.
- Team player with a professional and reliable attitude.
- Flexible to work nights, weekends, holidays, and special events.
- Safety-conscious and able to handle situations calmly and responsibly.
Benefits
(Full-Time Employee Only)
- Medical
- Dental
- Vision
- Life and Disability
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
