- Professional
- Oficina en Johannesburg
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To embed FICA Control Effectiveness framework by ensuring all standard controls are implemented and monitored hourly and daily, while taking full accountability for the overall FIC operations quality output in support to the FIC Operations leadership, through the execution of predefined objectives as per operations performance standards.Job Description
Customer Service
Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Perform the Final Tier check and validation of customer files prepared by frontline in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements.
Critically pay attention to details| Support the development and maintenance of FIC Operations processes.
Adhere to all processes in the FIC center and identify opportunities to improve servicing frontline when conducting case Remediation.
Monitor and control risk associated with the customer documentation| Ensure that all activities performed in providing Customer Services through case processing comply in all respects with FICA, compliance policies and procedures as well as Regulatory requirements.
Ability to attend to both inbound and outbound calls| Meeting set performance standards.
Stakeholder Management
Establish and maintain good professional relationships with relevant stakeholders to remain abreast of their needs and issues and respond rapidly and effectively.
Self-development: Owning and being proactive about own training and development.
Qualifications Required
NQF level 5 qualification or higher
Preferred Experience
Minimum of two years in customer service in Banking Sector environment
Skills
Basic knowledge of banking products
Basic knowledge of Know Your Customer (KYC) will be an added advantage
Paying attention to details
Computer literacy
Team player
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Solicitar ahora
