- Professional
- Oficina en Salem
Company Summary
First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Corporate Services provides financial, legal and auditing solutions and lower operating costs by creating efficiency through innovative end-to-end processing solutions.Job Summary
Role Overview
We are seeking a dynamic and experienced leader for our Accounts Team. This role is pivotal in driving operational excellence, ensuring compliance, and fostering a high-performance culture. The ideal candidate will bring strong domain expertise, leadership capabilities, and a continuous improvement mindset.
Key Responsibilities
Operational Leadership
- Manage day-to-day operations of the Accounting process, ensuring timely and accurate execution.
- Conduct daily team huddles and regular performance reviews.
- Monitor KPIs and SLAs; generate and present operational reports to stakeholders.
- Lead weekly/biweekly calls with onshore partners to address updates, issues, and escalations.
Process Excellence & Compliance
- Identify process gaps and drive continuous improvement initiatives.
- Conduct root cause analysis (RCA) for errors and implement corrective actions.
- Ensure adherence to ISMS policies and business continuity plans.
- Maintain and update Desktop Procedures (DTPs) in line with audit requirements.
People & Performance Management
- Guide and mentor team members; support their Individual Development Plans (IDPs).
- Conduct performance reviews, provide feedback, and manage low performers.
- Foster a culture of recognition, engagement, and collaboration.
- Support recruitment efforts and onboarding of new team members.
Stakeholder Management
- Ensure timely communication of escalations, process changes, and feedback from the onshore team to relevant internal stakeholders.
- Support the onshore team during audits, month-end close, and other critical accounting cycles by providing accurate and timely data.
- Build strong working relationships with onshore process Team to foster trust, transparency, and continuous improvement.
- Coordinate with onshore teams to align on best practices, standard operating procedures, and compliance requirements.
Required Skills & Qualifications
- Bachelor’s degree in commerce, Finance, or related field (MBA preferred).
- 8–12 years of experience in the Accounts domain or Finance Shared Services.
- Proven experience in leading teams and managing operations in a global environment.
- Strong knowledge of AR/AP/GL processes.
- Proficiency in MS Office and ERP systems (SAP/Oracle preferred).
- Excellent communication, analytical, and problem-solving skills.
