Senior Manager - IAM en Svb

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

• Opportunity to shape the future of IAM automation at an enterprise scale
• Collaborative team culture focused on innovation and continuous improvement
• Exposure to cutting-edge IAM tools and governance strategies
• Professional development and leadership growth pathways

About the Team:

The Identity and Access Management (IAM) Program supports end-to-end access management for all employees, contractors and the systems and applications to which access is granted.

Position Title:  Senior Manager - IAM

Career Level:  L2

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore  

We are seeking a highly experienced and motivated Senior Manager to lead and evolve our Identity and Access Management (IAM) Operations function. In this critical role, you will be responsible for overseeing, the day-to-day operations for our IAM systems and processes. Ensuring the secure, efficient, and compliant management of identities, accesses and entitlements across the organization. You will lead a team of IAM professionals to ensure that access controls are appropriately maintained and that IAM processes are streamlined, reliable and aligned with the industry best practices.

• Monitor and optimize IAM tools and systems (Eg., Okta, Azure, AD, SailPoint) for performance, scalability and security.
• Ensure that identity and access requests (eg., joiners, mover, leavers) are processed in a timely and accurate manner.
• Experience in logging, alerting, and exception handling mechanisms to ensure reliability and traceability
• Act as the escalation point for IAM related incidents or service disruptions ensuring timely investigation and resolution.
• Lead root cause analysis for IAM related issues and incidents, implementing corrective actions to prevent recurrence.
• Work closely with internal IT teams, Security and other business functions to ensure IAM operations are aligned with broader security and operational objectives.
• Develop and maintain key performance indicators (KPIs) and operational metrics to measure the effectiveness and efficiency of IAM operations.
• Provide regular reporting on IAM operations performance, incident response and compliance status to senior leadership.
• Ensure all IAM operations activities are documented in accordance with internal policies and regulatory requirements.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Good understanding on Active Directory
• 9+ years of experience in identity and access management operations with 2-3 years in a leadership or management capacity
• Familiarity with IAM concepts including access certifications, attestations, and privileged access governance
• In depth knowledge of identity lifecycle management, access control models (RBAC, ABAC etc)
• Good understanding of access governance, authentication protocols (Eg. SAML, OAuth etc)
• Ability to work independently and collaboratively in a fast-paced, compliance-driven environment
• Excellent documentation and communication skills
• Strong problem-solving, analytical and communication skills.
• Ability to collaborate cross-functionally with IT, Security and business stakeholders.

Technical/Business Skills:

• Strong Analytical and problem-solving skills
• Strong hands on experience with IAM tools and technologies such as Okta, Azure, AD, SailPoint, Ping etc.
• Basic understanding of IAM Risk Framework and Identity Life Cycle Management.
• Experience in automating processes or access governance workflows
• Knowledge of compliance frameworks such as NIST SP 800-53, SOX, or ISO 27001
• Background in financial services or regulated industries
• Familiarity with IAM processes and operations to automate workflows.

Leadership Qualities

• Lead and manage the IAM Operations team, overseeing day-to-day operations, service delivery and performance.
• Ensure the team provides timely, high-quality support for identity provisioning, de-provisioning, workflows, ensuring compliance with security policies and company protocols.
• Foster a culture of collaboration, continuous learning and accountability within the team.

Ability to collaborate with others in a respectful and empathetic way is an absolute must-have.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.