Implementation Project Manager en Notified

Notified is seeking an Implementation Project Manager for a start date of January 5, 2026. Our expectation at this time is you will work from one of our following offices on Tuesday, Wednesday and Thursday with flexibility to work from home on Monday and Friday.

Locations:

• 2321 Rosecrans Avenue, El Segundo, CA

• 770 North Halsted Street, Chicago, IL

• 4114 Legato Road, Fairfax, VA

• 155 University Avenue, Toronto, Canada

Shift: Monday – Friday, 9:00a – 5:30p ET

Job Summary: 

The Implementation Project Manager is responsible for executing and managing the support and delivery of services to contracted clients. The Implementation PM serves as a subject matter expert for Notified products, builds and maintains a strong client relationship that allows for an understanding of each clients’ individual needs and workflow and provides specialized consultative service.  You will also maintain tight control over the project delivery, risks, scope of work and budget as well as promote the organizations capabilities to clients and identify sales opportunities to be forwarded to the Account Managers. 

Essential Duties: 

Duties include any or all the following (other duties may be assigned as needed):

• Acts as the primary point of contact for the product implementation for new and existing clients and provide consultative support for assigned clients.
• Collaborate with internal groups such as sales, account managers, product development, and managers to ensure quality and timely services are delivered to clients.
• Educates and trains clients on product features, enhancements, and industry best practices during customer lifecycle.
• Aggressively manage technical and program issues to ensure operational excellence and timely resolution.
• Consistently exceed client satisfaction by openly and thoroughly evaluating all requests, proceeding with recommended solutions that are mutually beneficial.
• Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client.
• Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions.
• Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management.
• Prepares for and participates in at-risk meetings as needed.
• Based on area of focus, acquires and maintains a working knowledge of the referral marketing industry, investor relations or public relations and keeps apprised of its changes.

Project Coordination:

Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).

• Ensure the program is setup in a timely, accurate, and quality manner striving to exceed expectations.
• Update project plan as necessary.

• Communicate and continually update client on development timeframes, monitoring and ensuring all client deliverables are received on time and in proper order.

• Provide management with status reports detailing project status and timelines.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university in communications, marketing or, business administration required. Equivalent work experience in a similar position may be substituted for educational requirements.

• Minimum of 2 years of experience in a customer/client service role required.

• Minimum of 2 years of project management experience required.

• Proficient in English, both written and verbal required.

• Based on area of responsibility, previous experience working in a SaaS environment may be preferred.

• Strong Computer Skills (MS Word, Excel, Outlook, Internet research skills, ability to learn new software quickly).

• Excellent customer service skills and a genuine enthusiasm about servicing clients.

• Must be able to work independently and proactively with minimal supervision.

• Ability to work effectively with a variety of people in a team environment.

• Experience working in a fast-paced environment.

• Detail oriented & ability to juggle multiple tasks simultaneously.

• Team player with a positive attitude & diligent work ethic.

Travel / Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

The starting salary for this role is expected to fall within the range of $62,000 to $75,000 annually, commensurate with the candidate's qualifications and experience.

Award-Winning Technology & Service 

• #1 Press Release Distribution, Summer 2025 G2 Report
• PR Innovation of the Year, 2025 Gold Stevie Awards Winner
• Platinum Winner, 2025 Titan Business Awards 
• 2025 PRWeek Awards Finalist 
• Inc. 2024 Best in Business List 
• Best Press Release Distribution Company, MarTech Breakthrough Awards 

What’s next… 

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).  

Don’t meet every single requirement? 

At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.  

Learn more at https://www.notified.com/ or follow us on LinkedIn, Instagram and Twitter. 

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