HR Operations Specialist (m/w/d) en Disney

Job Posting Title:

HR Operations Specialist (m/w/d)

Req ID:

10130541

Job Description:

Job Summary and Purpose

This role focuses on providing inquiry services, transactional and administrative support to all levels of employees and HR teams across the region for Global HR Operations work, processes, and policies within Germany, Austria and Switzerland. Responsibilities include responding to a large quantity of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems. The HR Operations Specialist will work in accordance with various local and regional HR policies, practices, systems and legislation. They will also be able to identify issues and inconsistencies in processing, escalating to the Senior HR Operations Specialist or Regional Manager within the team. The role also requires fluency in German and professional proficiency in English.

This role will require you to be office based 4 days a week, with 1 day working from home.

Job Responsibilities and Duties

• Respond to a large volume of inquiries on HR related topics inquiries via all Global HR Operations service delivery channels, within the Service Level Agreements (SLAs)
• Utilise knowledge management tools to provide accurate information to requestors across the region and different lines of business on a wide range of employee life cycle topics, from induction to offboarding. Identifying where knowledge information is outdated or new knowledge needs to be created.
• Respond and utilise the case management tool to document the details of employee inquiry information and ensure timely and accurate responses using those tools
• Research and resolve enquiries according to the defined scope and in alignment with local and regional legislation, taking into consideration any potential impacts and effects on the solutions found e.g. payroll, benefits

Transaction Processing and Tracking

• Conduct high volume routine transactions specific to the role following the standard operating guidelines and policies. Review, initiate and/or approve transactions across the employee lifecycle. Identify and collate escalations and defects to Senior HR Operations Specialist for investigation .
• Working closely with key partners on pay-impacting transactions and processes; understanding pay implications and deadlines for the lines of business they support.
• Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly.
• Process printed documentation and paperwork in the office.
• Maintain employee documentation in the HR Database and any physical files required.
• Transact high volumes of inputs and changes to the HRIS system on a daily basis, ensuring that all systems update accordingly and identifying any issues.
• Ensure data accuracy, reliability, security, and completeness. Ensure regular peer checks are being run between colleagues to uphold quality standards.
• Maintain accurate and updated documentation related to the job, including SOG’s (Standard Operating Guides) and training materials reviewed with the latest updates. Clear communication, organization and team working skills to be able to work closely with other colleagues for sharing of tasks and incoming work.
• Process the end to end of key milestones associated with Hires, probationary periods, contract extensions, Fixed Term Contract review process, Family leaves, Career Breaks, Leaves/Time and Absence and other applicable processes..
• Review and load data for payroll purposes on all relevant systems (including annual leave quotas, severance payments, one time payments, recurring payments, bonus, leave payments, other absence data)
• Understand the impact for transactions across the different segment and systems including effects downstream on Travel & Expenses, Payroll, IT, facilities, for example.
• Ability to identify a DSR (Data Subject Request) and process this within GDPR guidelines. Identify gaps in knowledge within the guidelines or reference material available and share with Senior HR Operations Specialist or Regional Manager to address it.
• Create/ maintain internal trackers for various internal processes including benefits administration.
• Support audits internally within the team and for the wider HR organization

Customer Services

• Provide excellent and efficient customer service. Display a friendly and ‘can-do’ attitude in a professional manner. Adaptable communication skills, to be able to respond to queries in different formats e.g. phone, in person, chat, via case.
• Recognize and escalate customer issues by reviewing individual case history and ensuring the issue is handled according to their specific line of business, their country and local legislation and policy
• Ability to provide information and guide employees with ease, in a group setting or on an individual basis e.g. to deliver induction presentation to new starters; to hold one- on- one meetings with employees to provide policy guidance.
• Identify inquiries for triage to other key teams in the organization; knowledge around key teams and points of contact is required.
• Build relationships with the key stakeholders in the area or region supported

Systems Knowledge

• Use working knowledge of multiple applications: Time recording systems, SAP, Workday, SuccessFactors, ServiceNow (case and knowledge management system), Microsoft Office suite software, and others specific to the work.
• Use working knowledge in any software that might come to use within the GHRO scope and also understand which other teams interact with the system e.g. TA, Compensation
• Identify failures and inconsistencies in the software used to perform the job by escalating to the management or the relevant team.
• Provide support on systems knowledge to the junior team members as well as with more complex/atypical transactions.
• Intake and evaluate system issues with our stakeholders and divert issues to relevant teams internally

Problem Identification

• Identify opportunities in content in ServiceNow / D Tools HR.
• Identify opportunities in process steps and tee up recommendations for change.
• Participate in process development and improvement.
• Participate in system testing as needed.

Desired Skills and Knowledge

• Previous work experience in an employee services, HR Administration, HR Operations or Customer Service Centre role.Fluent German and English
• Demonstrated excellence in service and professional manners.
• Partnering skills to be able to collaborate with different stakeholders and clients.
• Problem solving and decision making skills.
• Performs with knowledge and understanding of the broad company guidelines and policies.
• Very strong verbal and written communication skills including telephone, chat and email etiquette skills.
• Attention to detail.
• Demonstrated computer efficiency within a Windows environment.
• Strong organizational and time management skills with the ability to multi task and prioritize competing priorities in a fast paced environment.
• Demonstrated ability to understand and apply legislation, policies, and procedures applicable to country and region.
• Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes.
• Ability to identify daily operational gaps and proactively address them.
• Ability to identify patterns that could indicate systemic issues and feedback any findings to management.
• Demonstrated ability to adjust to change in a positive, productive manner.
• Ability to demonstrate awareness of and acknowledgement of market differences in legislation and culture.
• Capability to process and complete work / transactions across the region and the different LOB’s.
• Be available and keen to receive training to broader knowledge that is relevant to perform the role.
• Ability to meet established quality control standards and SLA’s.
• Ability to handle and secure confidential information.
• Demonstrated experience with multiple systems: Time recording systems, SAP, Workday, SuccessFactors, ServiceNow (case and knowledge management system, document management (DM), Microsoft Office suite software, Access database, and others systems specific to perform the work.

Job Posting Segment:

Enterprise Total Rewards & HR Operations

Job Posting Primary Business:

GHRO

Primary Job Posting Category:

Shared Services

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Munich, Germany

Alternate City, State, Region, Postal Code:

Date Posted:

2025-10-06 Solicitar ahora