Vice President of Mortgage Training en None

Position Title:                                    Vice President of Mortgage Training

Reports to:                                         Senior Vice President of Training

Department:                                      Training

Location:                                             Corporate Remote

Position Type:                                   Full Time; 40 hours per week

FLSA Classification / Type:           Exempt/ Administrative

Supervises:                                        A small team of 2-3 members

POSITION SUMMARY 

The Vice President of Mortgage Training will be responsible for the creation, development, facilitation, and administration of training programs to meet specific business needs for new and existing employees in both sales and operations roles. The VP of Mortgage Training will work closely with the SVP of Training on company initiatives and projects. The VP of Mortgage Training is accountable for managing some of the day-to-day duties of the training team, reviewing training materials and postings, ensuring training pages on the company intranet are updated at all times, answering training team questions, and assist associates who need help. This role maintains effective communication with staff to uphold ALCOVA Mortgage, LLC’s commitment to quality customer service. 

DUTIES AND RESPONSIBILITIES 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Collaborate with the Senior Vice President of Training regarding overall training strategy
2. Manage and lead the training team, ensuring that all team members are equipped to deliver high – quality training and oversee the work of training staff
3. Conduct one-on-ones with training team members and provide feedback to support their professional growth
4. Work closely with management to align training programs with organizational goals and strategy
5. Identify training needs and ensure that training initiatives support company objectives
6. Represent the training team professionally regarding company projects and initiatives
7. Manage smaller training team projects and initiatives
8. Stay updated on the latest mortgage industry trends, regulations and best practices
9. Ensure all training materials and sessions reflect current industry standards and manage necessary changes
10. Regularly assess effectiveness of training programs and make necessary improvements
11. Create training collateral – written, videos, training decks, etc.
12. Conduct live and remote training sessions, including seminars, workshops and small training modules
13. Regularly assess the effectiveness of training programs and make necessary improvements
14. Design, Develop, and implement comprehensive training programs for new and existing employees, including but not limited to presentations, software demos, recordings and job guides.
15. Aspirations to learn more formal training methods, including:
    1. Learning about adult learning styles
    2. Learning about the pathways to facilitation
    3. Developing engagement techniques
    4. Incorporating games and testing methods into training
    5. Developing eCourses

MANAGEMENT ACCOUNTABILITIES

As a member of management this position will be accountable as follows:

1. Supports and/or adheres to the Company’s mission, core values, and guiding philosophies
2. Promotes and pursues the equal treatment of all persons in employment related decisions without regard for race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, or any other legally protected status
3. Remains alert to new business opportunities, and relays information concerning these to appropriate Company representatives for follow-up
4. This position participates in the Company’s strategic planning efforts and / or initiatives to improve business operations and outcomes 

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. High school diploma, or equivalent education and experience; college degree in relative field preferred 
2. Training experience, both formal and informal, in the mortgage industry is required 
3. Must have well-rounded knowledge of mortgage industry as a whole
4. Proficient at troubleshooting and solving problems when issues are escalating 
5. Able to quickly learn and adapt to new vendors, platforms and technologies 
6. Experience training Loan Originators/ Officers is preferred 
7. Expert-level knowledge of Encompass software is required
8. Experience using or training in SimpleNexus is preferred
9. High-energy, self-motivated and service- oriented attitude 
10. Confident and comfortable training large groups
11. Experience with Conventional, FHA, VA, USDA, and Bond loan types 
12. Must have strong verbal and written communication skills
13. Must be able to review the training team’s materials in detail for grammar and punctuation errors
14. Must feel comfortable offering ideas and suggestions on training collateral created by the team
15. Able to identify and resolve problems in a timely manner
16. Must be able to evaluate issues, assess risk, and be decisive
17. Able to understand and respond appropriately to basic inquires
18. Able to read, write, and communicate using the English language sufficient to perform job functions
19. Able to use Company equipment in assigned area (including but not limited to telephone, copiers fax machines, computers, internet, etc.).
20. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.).
21. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
22. Relies on limited experience and judgment to plan and accomplish goals
23. Works well both independently and in a group with little supervision
24. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas.

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

TRAVEL

This position requires up to 25% travel. Moderate travel needed by private vehicle or airline carriers with over-night stays in modern facilities at times.  Regional traffic conditions when traveling by car to-and-from business appointments.   Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.   Evening and weekend work may be required as job duties demand. 

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources.  This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F