Senior Manager, Digital & CX Strategic Initiatives en Chanel

Senior Manager, Digital & CX Strategic Initiatives   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.   

About the role:   

CHANEL is now hiring Senior Manager, Digital & CX Strategic Initiatives in New York City. We are looking for an entrepreneurial-minded and hands-on individual with deep hands-on business expertise in technology and/or digital areas. This role will drive key strategic initiatives and projects to support business transformation on the Digital & Client Experience (CX) team, tapping into communication excellence to bring fresh, new opportunities in the Digital & CX space and launch them. The Senior Manager, DCX Strategic Initiatives will partner with key business stakeholders to unlock opportunities across our three divisions (Fragrance & Beauty, Watches & Fine Jewelry, and Fashion). Delivering business outcomes while evangelizing the organization to embrace emerging technologies and new opportunities will be the focus for our ideal candidate.   

What impact you can create at CHANEL:   

Drive Strategic Projects, Digital Platforms, and POCs:  

• Act as an end-to-end owner of select strategic projects/programs/proof-of-concept (POCs), successfully delivering outcomes that support transformation efforts 

• Develop frameworks and approaches to ensure agile solutioning for key business challenges and opportunities 

• Conduct market research across the industry, start-up ecosystem, and other sources to initiate opportunities and partnerships 

• Partner with internal stakeholders, such as the Transformation Office and Open Innovation to source high quality partners and vendors  

• Develop project management templates to help define scope, objectives, stakeholders, budgets, and timelines, such as project charter templates, project plan templates 

• Measure ROI on projects to help with business case creation and investment driving  

Executive Communications & Portfolio Tracking: 

• Create executive presentations and storytelling materials to get buy-in from senior-level executives on initiatives 

• Facilitate brainstorming and alignment workshops with cross functional stake holders to prove creative concepts and align on execution 

• Partner with Head of Digital Product & Strategy on ad-hoc executive communications and reporting with cross-functional partners 

You are energized by:   

• Strategic vision & execution: Balancing long-term goals with short-term action plans    

• Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions  

• Technical Curiosity: Understanding and passion of the digital landscape, and the future of eCommerce and client experience and the surrounding emerging technologies around it   

• Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork   

• Adaptability: Comfort in navigating change in a dynamic environment   

• Problem-Solving: Ability to manage projects, troubleshoot challenges, and provide solutions   

What you will bring to the team:   

•  Proven experience partnering and sourcing external vendors, start-up ecosystems, and other partners to accelerate key business objectives 

• Deep curiosity and awareness of trends in tech, ecommerce, client experience (CX), with an ability to distill to actionable and relevant opportunities for the brand 

• Entrepreneurial mindset and drive with end-to-end experience executing POCs from inception to launch, including project planning and project management 

• Propensity visual storytelling and communication design; PowerPoint deck creation, visual ideation, influential deliverables 

• Exceptional communication skills – verbal, written, facilitation, presentation, etc.   

• Proven ability to influence without authority in a cross-functional, matrixed organization  

• Deep, hands-on business expertise in technology or digital spaces  

• Minimum of 5 years working in strategy, product management, or corporate innovation  

• Experience and/or passion for the Luxury Retail Industry 

Position Logistics:    

• The position is based in New York City, requiring 3 days on-site at the CHANEL offices in Midtown Manhattan   

• Minimum of 7 years' work experience with at least 5 years working in strategy, product/project management, and/or corporate innovation 

• Must have experience leading innovation or proof of concept (POC) projects, requiring developing and advocating business cases and/or managing budgets  

• Experience and/or passion for the Luxury Retail Industry highly recommended 

• Bachelor's degree, or higher, preferred but not required 

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Compensation:   

• The anticipated base salary range for this position is $87,500 - $140,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.   

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 Benefits and Perks:   

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund    

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)   

• Generous paid time off policies to include vacation, holiday, sick and volunteer days    

• 401K and other incentives    

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program   

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking   

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 Additional Information:   

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:   

 Diversity and Inclusion:   

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.    

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.   

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  Chanel Community:   

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.   

• Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.   

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Sustainability:   

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.   

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.  

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Arts and Culture:   

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.   

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Fondation Chanel:   

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.       

• For more information, please navigate to the Fondation Chanel website here     

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 Career and Leadership Development:    

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.   

 *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.