Operator I en Masco

About Masco Support Services:

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.

Workplace and Culture:

Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities. 

We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees' professional career development.

The compensation for this position is $17.00/hr.

Duties and Responsibilities:

• Responsible to process returned products
• Evaluate returned products to validate reason for customer return
• Perform final product evaluation for recertification department
• Demonstrate basic understanding of the product(s).
• Utilize the warehouse management system to process product returns
• Use a scanner to input product information
• Capturing a photo of returns authorization form to ensure credit to proper customer
• Demonstrates safe working practices in all facets of the job
• Communicate processing issues to Lead, Supervisor, or Manager
• Be flexible to work overtime as dictated by the business needs.
• Flex as needed to other job assignments directed by the management team.
• Must be proficient in departmental Standard Operating Procedure (SOP) as applicable to your assigned area.
• Verify accuracy per SOP, and record/communicate discrepancies.

Knowledge, Skills, and Abilities:

• High School diploma or GED is required
• Ability to understand Deposco management system
• Prior manufacturing experience is preferred but not required
• Basic computer skills including Microsoft Office
• Team player
• Good visual observation and problem-solving skills
• Ability to successfully multitask in a fast-paced environment
• Must adhere to all safety procedures
• Foster Company Values

Physical Requirements:

• Occasional lifting 25 pounds but no more than 50 pounds
• Job requires 100% standing while working
• Occasional bending/stooping, twisting, and reaching

What We Offer:

• Competitive salary plus bonus-earning potential
• Paid Time-Off & Company paid holidays
• Healthcare benefits including medical, dental, and vision
• 401K saving plan with company match
• Tuition assistance program
• Profit Sharing eligibility

Our Interviewing Methods:

We are looking for active learners and people who care about taking advantage of the opportunities provided. We encourage you to apply even if you feel you do not meet all the requirements for this position.

Company: Masco Support Services

MSS (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

MSS is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish