IT Help Desk Support Specialist Level 1 en MyPlaceHealth
MyPlaceHealth · Los Angeles, Estados Unidos De América · Onsite
- Junior
- Oficina en Los Angeles
About myPlace Health
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About This Role
We are seeking a motivated IT Support Specialist (Level 1) to join our growing technology team. In this role, you’ll be the first point of contact for employees who need technical support—troubleshooting hardware, software, and network issues with patience and precision. You'll play a key part in creating a smooth and responsive IT experience by resolving end-user issues, escalating more complex problems to senior engineers or subject matter experts, and ensuring timely follow-up and clear documentation.
This is an excellent opportunity for someone eager to grow their skills in IT support while making a meaningful impact in a mission-driven healthcare startup. You’ll gain exposure to a broad range of tools, systems, and teams while helping keep our day-to-day operations running smoothly.
If you're looking to build your IT career in a fast-paced, purpose-driven environment—we'd love to meet you.
About This RoleWe are seeking a motivated IT Support Specialist (Level 1) to join our growing technology team. In this role, you’ll be the first point of contact for employees who need technical support—troubleshooting hardware, software, and network issues with patience and precision. You'll play a key part in creating a smooth and responsive IT experience by resolving end-user issues, escalating more complex problems to senior engineers or subject matter experts, and ensuring timely follow-up and clear documentation.This is an excellent opportunity for someone eager to grow their skills in IT support while making a meaningful impact in a mission-driven healthcare startup. You’ll gain exposure to a broad range of tools, systems, and teams while helping keep our day-to-day operations running smoothly.If you're looking to build your IT career in a fast-paced, purpose-driven environment—we'd love to meet you.
What’s In It for You?
At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. That’s why we’ve built a comprehensive, people-first rewards package designed to support your well-being—professionally, financially, and personally.
Here’s a snapshot of what you can look forward to:
Competitive Pay & Total Rewards
We offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks.
Performance-Based Incentives
Our industry-leading incentive plan recognizes your contributions and rewards success based on the performance of both your team and the organization.
Ongoing Growth & Feedback
You’ll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements.
Plan for Your Future
Take advantage of our 401(k) plan with an employer match—because your future matters.
Health Coverage that Fits Your Life
Choose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents.
More Than Just Medical
We’ve got you covered with dental and vision insurance, FSA/HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage.
Generous Time Off
Recharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year.
Support for Your Learning
We prioritize your professional development with a generous CME/CEU budget, dedicated time off for learning, and ongoing growth opportunities.
Family Comes First
Our family-friendly culture includes paid parental leave and a child care stipend to help support you at home.
What Does Success Look Like In This Role?
What Does An Ideal Candidate Look Like?
The Fine Print:
Ready to Grow With Us?
If you're passionate about technology, love solving problems, and want to be part of a team that’s reimagining care for older adults, we invite you to apply. Join us and help build the IT foundation that supports compassionate, high-quality care every day. We’re excited to meet you.
Your Application
Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion
At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy
At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud
Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
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