Front Desk Supervisor en undefined

Located in Manhattan, The New York Proton Center (NYPC) is one of the most unique and respected clinical partnerships in the world of proton therapy. The collaboration between Memorial Sloan Kettering Cancer Center, Montefiore Medical Center and Mount Sinai Health System brings state of the art proton therapy treatment to the patients of New York and the surrounding areas. 

Our team at NYPC is comprised of highly motivated, passionate, professional and engaged individuals working together as a dynamic team to deliver an exceptional level of patient care, providing the most advanced proton therapy technology. We offer our employees a competitive compensation and benefits package with flexibility for growth and career advancement.

If you meet the criteria and would like to be a part of our collaborative, innovative and patient focused team, please apply with a cover letter and copy of your resume, or CV, to the current opportunity listed below.  

Position Summary:

As a Front Desk Supervisor, this person will welcome and greet patients/clients/visitors to the Center in a manner that is helpful and friendly; determine the purpose of their visit and direct patients/clients/visitors to the appropriate person or department. Additional responsibilities include providing direct supervision over the receptionist division and lead operational policies for the receptionist division.  As a member of the receptionist team, the Front Desk Supervision will also maintain patient schedules, confirm appointments, distribute correspondences, receive and redirect phone calls, monitor staff and physician on-site availability, liaison with clinical teams to support patient flow, and other front desk responsibilities.

Duties and Responsibilities:

• Provide supervision over day-to-day functioning of the receptionist team
• Create reception staff scheduling assignments 
• Develop and lead onboarding training for newly hired front desk personnel
• Develop, maintain and oversee operational policies for receptionist division
• Attend clinical operations meetings and communicate information to the receptionist team
• Greet and welcome patients and visitors as they arrive at the Center
• Direct patients and visitors to the appropriate person or department
• Answer, screen and forward incoming phone calls
• Check patients in and out and process co-payments, as appropriate
• Schedule and maintain patient appointments
• Confirm patient appointments as required
• Collaborate with and support other clinical divisions to optimize patient flow and experience
• Update center calendars and schedule meetings, as appropriate

• Accurately complete and input patient intake and satisfaction forms 
• Verify, scan and record patient insurance information 
• Communicate with patients about changes in their schedule or treatment time
• Maintain a positive, calm, and professional demeanor with patients, staff, and visitors
• Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
• Perform other job-related duties, as assigned

Qualifications:

• High School graduate or equivalent 
• Minimum of one-year medical office front desk experience, required
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multi-task
• Strong attention to detail

About the Area:

New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country. 

The salary range and/or hourly rate displayed is a determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.  NYPC takes into consideration several factors in making compensation decisions including, but not limited to, skillset, experience and training, licensure and certifications, internal equity and other business and organizational needs.

The New York Proton Center (NYPC) strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.