Referral Coordinator en IKS Health

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment. 
• Individual performance measurement while working within a team atmosphere 
• Comprehensive 3 weeks training program 
• Variable incentive bonus and recognition programs 
• Opportunities for career growth 

Position Overview

As a Referral Coordinator, you will play a pivotal role in ensuring the accurate and efficient processing of referral orders. Your primary responsibility will be to manage the process of sending patients to specialists, ensuring they get appropriate care by scheduling appointments, verifying insurance, and communicating with providers and patients. You will be responsible for ensuring patients successfully receive and complete the recommended specialist care, closing the communication gap between providers to ensure patient needs are fully met.

Responsibilities:

Patient & Provider Communication: Serve as a point of contact for patients and providers addressing questions, clarifying expectations, and providing information about the referral process

Referral Process: Review patient charts to determine the need for specialist consultations, gather necessary clinical documentation, and prepare referral forms. 

Insurance & Authorization: Contact insurance companies to verify coverage, obtain pre-authorizations or pre-certifications for specialist visits or procedures.

Appointment Scheduling: Schedule specialist appointments, diagnostic tests, and procedures for patients, coordinating times and locations.

Tracking & Monitoring: Monitor the status of referrals to ensure appointments are kept, and specialist reports are received and updated in the patient’s primary care chart.

Qualifications/Skills:

Required:

Experience referral coordinator, patient service representative or scheduling role in a health care setting (1 year)

Excellent organizational, communication, and problem-solving skills.

Moderate Computer proficiency with working knowledge of MS Office / Google Suite

Strong attention to detail and ability to manage multiple tasks simultaneously

Strong knowledge of medical terminology, insurance plans, and EMR systems

Good writing/reading and analytical skills

Ability to work collaboratively with little or no supervision

Ability to work with diverse teams and meet the deadlines in a fast paced environment

Proven efficient and accurate keyboard/typing skills

Job Type: Full-time, On-site (Shift Hours: 10 a.m. - 7p.m. CST)

Job Pay: $18.50/Hour 

Supplemental Pay type:

•     Variable incentive program