SSA Respite Liaison en Heading Home

Job Title: SSA Respite Liaison

Reports to: Program Director

Status: Non-exempt

Grade: A04

Position Summary:

The Respite Liaison provides administrative and client-focused support for the respite care program. This role is responsible for tracking medical appointments, coordinating transportation for respite clients, and serving as the central point of contact between partnering hospitals, clients, and assigned case managers. The Liaison ensures client satisfaction through consistent follow-up and communication.

Essential Duties & Responsibilities:

• Coordinate with hospitals, doctors’ offices, and community providers to secure resident appointments.

• Maintain a daily, weekly, and monthly calendar of all resident appointments.

• Manage and provide transportation when needed for residents to medical and service-related appointments.

• Maintain accurate resident counts and documentation

• Conduct daily check-ins with residents

• Advocate for resident needs and address concerns promptly

• Maintain regular communication with AOC case managers

• Enforce resident policies and procedures

• Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must have excellent time management skills, attention to detail, and excellent communication and interpersonal skills. Additionally, an individual must be able to think strategically and act quickly. Must possess the ability to work well with others across a broad spectrum of situations. Prior experience in working with individuals experiencing homelessness and mental illness is required.

• High School Diploma or GED

• A Minimum of four (4) years of experience working with the unhoused population

• Practical experience in customer service or a related field

• Prior experience working with individuals experiencing homelessness and mental illness

• Training in de-escalation and trauma-informed care

The requirements listed represent the knowledge, skills, and abilities required. 

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent driving record

• Able to efficiently navigate driving in the Albuquerque area.

• Ability to build rapport with diverse populations

• Ability to work collaboratively with residents, staff, and service providers

• Strong organizational and time-management skills

• Ability to manage multiple tasks and meet deadlines

• Attention to detail and ability to maintain accurate records

• Ability to remain composed in challenging situations

• Proficiency in Windows, Word, and Outlook

• Experience with data entry and file management

• Reliable and dependable

• Maintain a clean, organized workspace

Other Requirements:

• Valid Driver’s License and reliable transportation.

• Ability to navigate stairs, ladders, ramps, and uneven terrain.

• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.

• Maintain good attendance and punctuality.

• Attend all staff and agency meetings as required.

• Maintain professional boundaries with clients and staff.

• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.