Customer Service Supervisor en City of Grand Junction

Customer Service Supervisor

HIRING RANGE: $6,234.25-$7,016.35 Monthly

New to the City of Grand Junction Team? Receive 40 Hours Paid Time Off Upon Hire

About the Position:
The Customer Service Supervisor will oversee the currently under-construction Community Recreation Center's team of customer service representatives, and seasonal employees, ensuring smooth operations while delivering exceptional service to both the community and internal staff. Their leadership will be key in planning, prioritizing, assigning, and supervising the work of the team. They will provide high-level support to recreation programs, parks services, and facility operations, promptly addressing customer inquiries and concerns. With a strong seasonal component, this role will help coordinate additional staff and resources during peak recreation times. Additionally, they will support all divisions within Parks and Recreation, collaborating across departments to resolve internal requests and ensure clear, efficient communication throughout the organization. 

About the Parks and Rec Department:
The Parks and Recreation Department enhances the quality of life in Grand Junction by maintaining and developing vibrant recreational spaces and facilities for residents and visitors. The department manages 45 parks, 25 playgrounds, 24 park shelters, 5 indoor recreation facilities, and a multitude of outdoor facilities. This recruitment is happening at a very exciting time, as the City of Grand Junction completed our Parks, Recreation, and Open Space (PROS) Master Plan in January of 2021. This led to an election on April 6, 2021, where dedicated funding was secured on taxation from sales of cannabis. The PROS Plan is the blueprint for the future of the parks and recreation system, and a dedicated source of funding for implementation is now in place. The number one item on the PROS Plan is a community recreation center (CRC). Through the summer and fall of 2022, a CRC feasibility study planning process was led by the council-appointed Parks and Recreation Advisory Board (PRAB). This robust community input process was conducted to develop recommendations about the new CRC to include the location, funding sources, and the size of the facility as well as the amenities. On April 4, 2023, the citizens of Grand Junction voted to approve the ballot question to build a new Community Recreation Center (CRC). Over the next few years, design and construction work will commence with an anticipated opening date of late-2026. The selected candidate will be a member of a team that is excited to continue to maximize the quality and quantity of services for the citizens and visitors of Grand Junction, to build the community and improve the quality of life on the Western Slope.

What We Offer:
We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance, including 32 days of paid annual leave to be used for holiday, personal, and/or sick days, health insurance options, employer-matched retirement, a City employee health clinic, a City employee day care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact. 

About Our Culture:
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.

What You'll Do:

• Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of assigned staff.
• Provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Establish schedules and methods for providing assigned area service operations; identify resource needs.
• Develop and implement goals, objectives, policies, procedures and priorities for assigned programs.
• Gather, analyze and prepare information for grants and city-wide budget projections.

To view the full job description, click here.

This position is a safety-sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.

What We're Looking For:

• Three (3) years of increasingly responsible accounting, administrative, and/or customer service experience including one (1) year of supervisory experience and responsibility.
• Two (2) year technical degree in business administration, public administration, accounting or a related field.
• Possession of, or the ability to obtain, a valid Colorado driver’s license.

Other combinations of experience and education that meet the minimum requirements may be substituted.

Notice to Applicants: 
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

City of Grand Junction Employee Childcare Facility:  
The City of Grand Junction proudly operates its own childcare facility for employees and their families. Serving children ages 6 weeks (infants) to 6 years (preschool), the program provides a nurturing and educational environment where children can learn, explore, and grow under the care of experienced early childhood professionals.

Explore the Area:  
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.  

Learn more about our area on Visit Grand Junction's website and Instagram!

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.