BDC Representative - Part Time en undefined

About the Role:

Grayson BMW has an Immediate Opening for a Part Time Sales BDC Rep:   M-W-F / 5 Hours/day  (15 Hours per week)

The BDC (Business Development Center) Representative plays a critical role in driving customer engagement and sales growth within the retail trade industry. This position focuses on managing inbound and outbound communications to generate leads, schedule appointments, and nurture customer relationships. The representative acts as a liaison between potential customers and the sales team, ensuring a seamless and positive customer experience. Success in this role directly contributes to increased sales opportunities and customer satisfaction by effectively managing inquiries and follow-ups. Ultimately, the BDC Representative supports the overall business objectives by maximizing lead conversion and fostering long-term client relationships.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or sales support roles, preferably within retail or automotive industries.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in a Business Development Center or call center environment.
• Demonstrated success in lead generation and appointment setting.

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries via phone, email, and other communication channels.
• Initiate outbound calls to prospective and existing customers to generate leads and schedule appointments for the sales team.
• Maintain accurate and detailed records of customer interactions, leads, and follow-up activities in the CRM system.
• Collaborate closely with sales department to ensure customer needs are met and appointments are efficiently managed.

Skills:

The BDC Representative utilizes strong communication skills daily to engage customers clearly and professionally, ensuring their inquiries are addressed promptly. Organizational skills are essential for managing multiple leads and appointments simultaneously while maintaining accurate records in the CRM system. Problem-solving abilities help the representative handle customer concerns and coordinate with sales teams to provide effective solutions. Proficiency with technology, including CRM platforms and office software, supports efficient workflow and data management. Additionally, interpersonal skills foster positive relationships with customers and internal teams, contributing to a collaborative and productive work environment.