Sales and Events Manager en CSM Corporation

Sales and Event Manager is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Ensures clients receive outstanding service and hospitality.

• Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio-visual sales by proactive sales calls, maximizing space potential and food and beverage minimums.
• Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential.
• Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database.
• Uses expertise to assist in the advisement of implementing changes to hotel operations based on sales and guest comments.
• Develop and deliver account strategy relating to overall hotel performance.
• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
• Works on pricing and mix of business.
• Has understanding of market fluctuations and trends.
• Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis.
• Utilizes sales tools, reader boards and other market intelligence to drive business.
• Responsible for management of rooms and catering expenses to maximize hotel profitability.
• Follows CSM procurement guidelines and applies good business judgment.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Utilizes available resources and adheres to CSM training policies.
• Ensures all CSM, brand, and department specific training requirements are met.
• Implements training philosophies and processes.
• Conduct routine inspections of hotel operations to maintain standards per CSM, brand, local, state and federal regulations.
• Ensures a clean and safe work environment and follows all CSM procedures for guest/employee incidents.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning occurs.
• Adheres to all CSM Standard Operating Procedures.

Competencies/Skills Required: 3+ years of catering and special events experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and clients. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver’s license.

Education: High school diploma or GED required. College degree or equivalent experience preferred. Membership in catering and event organizations such as NACE and/or MPI is desired. Delphi experience desired.

Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Pay Range: $65,000 - $70,000 USD Annually.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [email protected].