- Professional
- Oficina en Victor
The Collections Analyst is responsible for managing and collecting outstanding accounts receivable balances from key accounts and high-value customers in North America. This role involves in optimizing the collections process, detailed reporting and communication with leadership, direct communication with customers with a proactive account management to enhance cash flow and reduce aged items. The analyst will collaborate closely with internal stakeholders and external customers to resolve issues, ensure timely payment, drive process improvements and support strategic initiatives. The ideal candidate is detail-oriented, persistent, resilient and customer-focused, with strong negotiation and communication skills. The Collections Analyst is a team player who supports Management with department and/or Finance objectives, projects, audit compliance, and ad-hoc reporting
Job Summary:
Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders. Support and drive OTC processes improvements and participates in systems and ad hoc projects.
Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope.
Responsibilities
- Manage discrepancies, deductions and/or adjustments of the main accounts.
- Assess risk for top tier Accounts Receivable portfolio.
- Identifies bad debt and/or financial exposure risk
- Establish and maintain effective and collaborative working relationships with customers and internal partners.
- Monitor the timely application of the sales incentives to the customers accounts for an accurate collection practice.
- Coordinates & administers the regional, monthly AR cash forecasting process.
- Completes monthly Bad Debt analysis and reporting process.
- Provides monthly collections reporting and general analysis.
- Communicates with external customers and internal groups regularly to provide up to date cash collections expectations.
- Works to mitigate collection risk and performs timely customer reconciliations to stay in front of AR aging.
- Participate and/or leads cross-functional projects
- Participate in balance sheet and audit reviews.
- Assist with credit limit renewals.
- Partners with other project areas such as IT, Operations, Commercial organization and HQ. functions to coordinate interdependencies and resolve issues.
- Contribute to the development of best practice process flows in defined area of responsibility.
- Maintain effective working relationships and demonstrate CooperCompanies values to help enable efficient workflows and overall customer satisfaction.
- Other duties as assigned by Management.
Qualifications
- Strong oral and written communication skills.
- Friendly and collaborative; team oriented.
- Customer service and support focused.
- Ability to work with high volume data and complex reports
- Proficiency in Excel and other data analytics tools
- Knowledge of OTC end-to-end process
- Able to review policies and procedures, executing sound judgement.
- Strong sense of urgency, and ability to deliver results.
- Strong organizational, multi-tasking and time-management skills.
- Reliable, proactive, self-starter. Able to work independently with minimal supervision.
- A hunger to learn and ability to flourish in a dynamic, environment.
- Ability to focus and remain on task, in a fast-paced, evolving work environment.
- Quality oriented, produces highly accurate output, as directed and on-time.
- Possesses a good understanding of accounts receivable and general understanding of accounting.
- Analytical thinking with good business acumen
- Ability to comprehend adverse conditions, employ critical thinking skills, and proactively initiate alternatives to enable problem resolution.
- Flexible; easily adapts to change in systems and/or process.
Work Environment:
- Standard office environment
- Sedentary to light physical effort necessary to perform work assigned.
- Extensive computer work.
Experience:
- A minimum of 4 years’ experience in accounts receivable, accounting, credit and/or business-related experience.
- Experience with Microsoft Dynamics, Oracle and other business (ERP) applications is beneficial.
Education:
- Associates degree preferred and/or equitable work experience in Accounting, Business, or related area
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $68,362.00 and $91,149.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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