Referral Specialist en Potomac Community Services

Description

A Little About Us:

Potomac Community Services has been serving individuals with mental health needs in person and in community for 25 years! Literally meeting people where they are and working alongside them, has developed our passion for true, client led community work helping people achieve their goals and achieve sustainable independence.

About the Job:

Let's start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space, it isn't exhaustive. If you have questions about other considerations, please don't hesitate to contact us!

The Referral Specialist (RS) reports to the Community Engagement Manager (CEM) to assist with new referrals, communicating with community providers and referral sources to schedule initial assessments for case management services for adults and children with a mental health diagnosis. It is the responsibility of the referral specialist to process referrals according to the guidelines, ensure eligibility for services, provide detailed information regarding programs and referral processes. The referral specialist ensures that the client’s paperwork and pertinent information is transitioned smoothly to the Intake Specialist or designee and documentation is accurate and complete. Additionally, compliance with all state and federal regulations and adherence to all PCS policies and standards of practice are required.

Our Commitment to Diversity:

At Potomac Community Services, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the Potomac Community Services mission of influencing generations. Individuals seeking career opportunities at Potomac Community Services are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Essential Duties

• Processes online/paper referrals within 5 days of receipt of the referral.
• Schedules all Intakes, 72-Hour and Intake 2 visits as requested per program and county guidelines for scheduling.
• Documents all referrals in electronic health record.
• Gathers Releases of Information and ensures the documents are complete and accurate.
• Provides clear, concise information to others in verbal, written, electronic and other communication formats.
• Answers phones, retrieves messages, transfers calls to appropriate staff in a professional and polite manner.
• Maintains confidentiality and adheres to HIPAA requirements.
• Meet and greet clients, visitors, and walk-in referrals in a professional and polite manner.
• Other duties as required by business operations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Perks:

• Casual Dress Code (company provides shirts/uniform)
• Silt (our company cafe) discount: 10%

Requirements

Education and Experience:

• Bachelor’s/Associate's Degree in Human Services or related course, preferred
• Experience in behavioral health working with adults, children, youth, and/or families, preferred but not required.

Knowledge, Skills and Abilities:

• Knowledgeable regarding community resources related to mental health and case management.
• Ability to work with all programs, be knowledgeable and provide support to program support staff, case managers, mentors, clinical staff and program managers.
• Ability to work independently and collaboratively with coworkers
• Excellent communication skills, written and verbal
• Working knowledge of Microsoft, integrated software applications (i.e. electronic health records and payroll software systems), phone applications, and online resources.
• Valid Driver’s license, dependable transportation, and vehicle insurance.

 Schedule:

• 8:00 am – 4:30 pm with occasional evenings

Ability to commute/relocate:

• Hagerstown, MD 21740: Reliably commute or planning to relocate before starting work (Required)

Work Location:

• Hagerstown, MD 21740 / In person