Salesforce Field Service Management Developer en TFS, LTD

Description

The Company

TFS is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries. As the leading subject matter experts in mission critical capital assets specific to the warehousing and distribution of goods, TFS is a key supply chain partner for the customers we serve.

TFS, along with its subsidiaries, is a leading provider of comprehensive, full life-cycle fleet management for material handling equipment. Based in Perrysburg, OH, TFS provides a broad range of single-source, brand independent solutions to streamline warehousing and materials management operations.

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Salesforce Administrator at TFS plays an indispensable role in our organization and looks to continuously improve their skills and understanding of the Salesforce platform. The Salesforce Administrator gathers business requirements and feedback to design the best practice solutions. This role is responsible for all facets of user management, including handling support tickets, conducting hands-on training sessions, and creating scalable solutions with user satisfaction as a priority. This is a salaried position reporting to the VP of Software Solutions. 

Key Job Responsibilities:

• Be the technical expert for an implementation of a Salesforce Field Service environment. 
• Design, develop, test, and deploy custom Apex, triggers, Visualforce pages, and Lightning Web Components 
• Develop and maintain integrations with third-party applications using REST/SOAP API’s, Bulk APIs, integration tools, and external data sources 
• Build and optimize custom objects, fields, triggers, flows, process automation, and validation rules to support business processes 
• Manage user profiles, roles, permission sets, and sharing rules to ensure data security and appropriate access control within the   Salesforce platform 
• Troubleshoot and debug Salesforce applications, ensuring high system performance and reliability 
• Optimize and maintain SOQL and SOSL queries for efficient database interactions 
• Ensure compliance with Salesforce best practices, coding standards, and security guidelines 
• Develop and execute unit tests and ensure code coverage meets Salesforce standards 
• Stay up to date with new Salesforce features, updates, and industry trends to continuously improve the platform 
• Work closely with business analysts, administrators, and stakeholders to gather requirements and provide technical solutions 
• Participate in the implementation of technology projects, ensuring alignment with business objectives and timelines 
• Lead the translation of business requirements into well-designed integration solutions 
• Lead technical design sessions and develop detailed technical solution documentation that is aligned with client business objectives 
• Develop, test, and document integration solutions and data migration elements of business applications in the CRM, ERP, and/or HCM domains 
• Provide detailed estimates and work breakdown structure for assigned tasks 

*This job description is subject to change at any time.

Requirements

Job Requirements:

• Bachelor’s degree in engineering, Computer Science or related technical field is required or Master’s degree preferred 
• 5+ years of software development experience in designing complex, enterprise-wide business solutions 
• 3+  years’ worth of Salesforce Field Service Management development experience 
• Salesforce Platform Developer 1 and/or Salesforce Field Service Consultant certifications 
• Strong  expertise in Apex (Classes, Triggers, Batch Jobs, Schedulers, Dynamic Apex), Lightning Web Components (LWC), Visualforce, and SOQL/SOSL 
• Proven experience in design, development, and implementation of Salesforce.com solutions spanning Sales, Marketing, and Services 
• Experience in designing and building 3rd party system integrations (REST/SOAP) between Salesforce, ERP’s, and HCM’s 
• Good oral and written communication skills with excellent collaborations skills 
• In-depth knowledge of Salesforce security models, permission sets, profiles, roles, and sharing rules. 
• Hands-on experience with Salesforce deployment tools (Salesforce DX, Change Sets, or Gearset). 
• Experience with version control systems (Git, Bitbucket) 
• Demonstrated ability to meet deadlines, manage and prioritize simultaneous requests 
• Creative and analytical thinker with strong critical thinking skills 
• Proficiency in MS Excel for data manipulation, reporting and KPIs 
• Ability to program in object-oriented and/or functional programming languages such as Java, C#, Python, JavaScript, etc. 
• Understanding of Webservices standards and technologies such as: WS*, JSON, REST,  GraphQL etc. 
• Background in data architecture, design, and data modeling 
• Strong problem solving and software triage skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment 
• Familiarity with agile software delivery methodologies such as Scrum 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a remote-office setting, with co-workers working remotely. The noise level in the work environment is moderate.

TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.