Oracle Infor Workforce Management (WFM) Consultant en NWE Region
NWE Region · Concord, Estados Unidos De América · Remote
- Professional
Key Responsibilities
• Provide L2/L3 support for Infor WFM across various functional modules (especially T&A, Scheduling, and Absence).
• Handle incident, service request, and problem management tickets in ITSM tools (ServiceNow,etc.).
• Perform root cause analysis, identify configuration or data-related issues, and provide permanent solutions.
• Work closely with business users to understand issues and provide functional resolutions or workarounds.
• Configure or troubleshoot new and existing rules, pay codes, calculation groups, and validations.
• Collaborate with Infor support for raising SRs and follow-up for resolution of product-related defects.
• Assist in regression testing, system upgrades, and patch validation activities for newer versions.
• Support integration flows with third-party systems such as HRMS, Payroll, and Time Clocks.
• Prepare functional documentation (including updating knowledgebase, SOPs, troubleshooting guides).
• Monitor batch jobs, system health, and interfaces on a daily basis.
• Provide end-user training or coaching as required.
Required Skills & Qualifications
• 5–7 years of hands-on experience with Infor Workforce Management (latest versions preferred – v7+, Infor CloudSuite WFM).
• Strong expertise in modules such as:
o Time & Attendance
o Workforce Scheduling
o Absence Management
o Labor Forecasting & Budgeting
o Pay Rules, Work Rules, and Calculation Groups
• Good functional understanding of overall HCM processes including HR, Benefits, and Payroll.
• Experience with Infor WFM Workbrain configuration and rule building.
• Knowledge of Mongoose platform and Infor ION workflows (preferred).
• Familiarity with Time Clock integrations (e.g., GT-400, GT-10, or other Infor-supported devices).
• Strong troubleshooting and analytical skills; ability to read logs and debug errors.
• Experience in cloud-based application support and release cycles.
• Excellent communication skills, both verbal and written.
Nice to Have
• Knowledge of Infor Global HR or Talent Management modules.
• Hands-on experience with Infor ION, IPA (Infor Process Automation).
• SQL knowledge to perform data investigations and queries.
• Understanding of data security and compliance (e.g., HIPAA, GDPR) in HCM systems.
• ITIL Foundation Certification or equivalent experience in ITSM environments.
Company
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
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