- Professional
- Oficina en Navi Mumbai
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Responsibilities:
Under the guidance of the Manager/Sr Manager, supervises other coaches and is accountable for performance and goal completion of a specific group/campaign/shift
Leads the team in the absence of the W&R Manager
Initiates and leads specific programs, activities and projects assigned by the Manager or Director of Wellness and Resiliency
Designs and facilitates more advanced (i.e., leadership, customized) wellness sessions, outreach programs and activities that support monthly programming
Collaborates with other professionals, conducts research and utilizes critical thinking skills and knowledge to address client needs
Proactively checks-in with teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms
Provides individual and group coaching sessions using prescribed approach, and following the and
Partners in the creation and implementation of individual action plans
Evaluates data and checks in with clients at specific times to help them keep track of their achievement of their set goals
Schedules and conducts regular and consistent individual and group coaching sessions and is assigned more complex coaching issues by the Manager
Creates and organizes confidential client files including intake and session documentation
Collaborates with other professionals and utilizes critical thinking skills and knowledge to address client needs
Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals
Reports accurate and consistent data following designed processes and using prescribed tools
Attends activities and completes all development programs and training sessions required by the department and the company
Prepares monthly scorecards, business review deck and presents on business reviews for specific clients
Prepares a quarterly event with other senior coaches for a coaches’ catch-up
Requirements:
Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*
Minimum 3 years experience in coaching or counseling
Minimum 1 year experience leading a team or a project
Excellent interpersonal and leadership skills
High level of discretion and confidentiality
Outstanding communication skills, with emphasis on listening skills
Above Average fluency in written and spoken English**
A strong desire to help others
Flexibility to work with shifting hours
Proficient in office software applications
Preferred Qualifications:
Certification in Life Coaching
Licensed Psychologist, Guidance Counselor, or Psychometrician
Masters Degree in Psychology, Social Work, or similar tracks
Experience in and general knowledge of mental health care
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
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