Sr NOC Technician en Metronet (with Vexus)

Love your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.

Job Summary: 

Perform 24/7 monitoring of the Metronet PON, DWDM, IP, and Ethernet networks. The Technician should have intermediate knowledge in at least one of these fields and follow established guidelines to complete tasks. While primary functions are performed independently, technical assistance from senior staff may be required.

What we offer: 

• Competitive pay
• Annual bonus opportunity
• Annual merit increases
• Affordable insurance (medical, dental, vision, etc.)
• 401(k) company match up to 6%
• Paid time off
• Volunteer hours
• Perks and discounts
• Discounted Metronet service in our serviceable area
• Opportunities for advancement
• So much more!

What you will be doing: 

• Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends.
• Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network. Watching for potential security threats on the network and taking appropriate actions.
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
• Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime. Communicate Network Event alerts and updates to internal Metronet teams and executives.
• Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions.
• Elevating and Escalating issues to higher-level support teams and management when necessary.
• Coordinate and drive repair activities on fiber cuts and other network impacting events.
• Direct involvement with engineering groups and vendors to track and implement restoration efforts.
• Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects.
• Perform and interpret industry standard tests such as RFC2544, y.1564, y.1731 and BER testing.
• Provide 2^nd level support for Tier 1 groups and work internal and external escalations to drive timely resolution efforts.
• Perform contact center duties in a high-volume environment.
• Perform other duties assigned by NOC Management team.

What you need for this position: 

• High School Diploma or equivalent required. Degree preferred but not required.
• Vendor certifications preferred but not required.
• CCNA/ JNCIA/MEF/ALU Certifications a plus.
• Strong computer skills and excellent written/verbal communication.
• Ability to solve problems effectively, take on new challenges, assume increased responsibility, and work well with others.
• 4 - 7 years of experience pertaining to the telecommunications industry. Previous Service Provider experience is desired.
• Job specific experience/training in either the Data or Transport Vertical.
• Professional attitude.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. 

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. 

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. 

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.

#LI-HLO