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Customer Service Engineer en Oni

Oni · San Diego, Estados Unidos De América · Onsite

$80,000.00  -  $90,000.00

Microsoft Excel

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At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Customer Service Engineer to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.

This hybrid role combines hands-on repair and maintenance of ONI hardware systems (approximately 70%) with ownership of repair stock management and logistics support activities (approximately 30%). The position plays a key role in ensuring high system uptime, accurate inventory control, and smooth operational support across Service, Supply Chain, and Logistics functions.


At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Customer Service Engineer to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.This hybrid role combines hands-on repair and maintenance of ONI hardware systems (approximately 70%) with ownership of repair stock management and logistics support activities (approximately 30%). The position plays a key role in ensuring high system uptime, accurate inventory control, and smooth operational support across Service, Supply Chain, and Logistics functions.

Salary range dependent on experience and qualifications.


Your Role at ONI
  • Determine root cause issues with hardware systems through on-site and online troubleshooting.
  • Act as the primary point of contact for customer technical enquiries related to system components and hardware workflows.
  • Deliver scheduled maintenance work and corrective repairs as directed by Senior Manager, Operations.
  • Prepare, submit, and file repair documentation in line with internal reporting standards.
  • Maintain records to ensure service history and asset data are accurate and traceable.
  • Gather and report customer feedback on performance, feature requests, and product improvements.
  • Contribute to the creation and maintenance of internal knowledge bases, including fault-finding guides, troubleshooting steps, FAQs, and work instructions (WIs).
  • Collaborate with Quality and Engineering teams to identify and escalate recurring hardware issues or design-related root causes.
  • Take full ownership of repair stock management, including accurate storage, issuing, tracking, and reconciliation of inventory in San Diego.
  • Track part allocations and material usage to support field service operations and reduce system downtime.
  • Assist with kitting and shipping of parts or consumables to support day-to-day logistics activities.
  • Provide cover for logistics operations during staff absence or peak periods.
  • Support continuous improvement initiatives to enhance stock accuracy, repair turnaround time, and overall process efficiency.
  • Work closely with Field Service Engineers, Manufacturing, Quality, and Logistics teams to ensure operational alignment and timely delivery of customer commitments.
  • Adhere to all Health & Safety and ISO-aligned quality management standards in all repair and warehouse activities.
  • Contribute to achieving departmental KPIs such as MTTR, PM compliance, OTIF, and stock accuracy.




    • At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace. 

    As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:

    Competitive Compensation We recognize and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
    Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days.
    Gym Access via ARE: Sorrento Valley, Torrey Pines, and UTC
    401K via ADP
    Life Insurance
    Medical
    Dental
    Vision
    Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.

    If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life. 
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