Account Coordinator en BlackHawk Industrial
BlackHawk Industrial · Southington, Estados Unidos De América · Onsite
- Professional
- Oficina en Southington
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Account Coordinator plays a vital role in ensuring customer satisfaction and operational excellence at BlackHawk Industrial. This position serves as the primary liaison between customers, production, logistics, and sales teams to ensure accurate order processing, timely delivery, and clear communication throughout the order lifecycle. The Account Coordinator builds strong relationships with assigned clients through proactive communication, problem resolution, and consistent support for their operational needs. This role also contributes to continuous improvement initiatives, supporting internal collaboration and helping drive customer retention and business growth.
ESSENTIAL COMPETENCIES AND RESPONSIBILITIES:
• Personally exhibits, recruits and coaches associates consistent with Core Behaviors• Responsible for promoting culture of safety
• Act as the main point of contact for assigned customer accounts
• Coordinate with production, logistics, and sales to ensure accurate and timely order processing
• Conduct weekly visits to customer sites
• Proactively communicate with clients regarding order status, delays, and updates
• Assist in resolving issues related to product availability, delivery, and quality concerns when needed for assigned clients
• Maintain accurate records of client specifications, pricing, and order history
• Manage new and ongoing projects with assigned clients, tracking timeline, expected date of completion and continuously pushing to help them in more ways
• Collaborate on improving customer service processes and internal communication workflows within assigned clients
• Generate reports on projects, delivery metrics, and client feedback
• Lead weekly meetings with the internal team to discuss client concerns, feedback and ongoing projects that need attention
• Work with the Operations Manager to continue and grow business with assigned customers
QUALIFICATIONS:
• 2–4 years of experience in account coordination, customer service, or operations in a manufacturing or supply chain setting preferred
• Strong knowledge of order processing and production cycles
• Excellent communication skills (verbal and written)
• Proficient with ERP systems (e.g., SAP, NetSuite, Oracle, E2)
• Strong knowledge of Microsoft Office applications
• Power BI experience a great addition
• Exceptional attention to detail, organization, and time management
• Ability to work cross-functionally with internal departments and external clients
• Problem-solving mindset with a proactive, customer-first attitude
SUPERVISORY RESPONSIBILITIES:
• No Direct supervisory responsibilities.
EDUCATION and/or EXPERIENCE:
• Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred• Familiarity with manufacturing processes, materials, or industrial products
• Experience handling B2B customer accounts
• Working knowledge of inventory or logistics systems
• Ability to read basic technical drawings or production documents
• Cutting tool experience (a plus)
CERTIFICATES, LICENSES, REGISTRATIONS:
• None
WORK ENVIRONMENT:
• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.• Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
• Environment may be somewhat disagreeable. Working conditions may include exposure to elements. May be exposed to one element continuously or several elements occasionally, but usually not at the same time.
• Schedule involves frequent changes or includes some weekend and evenings.
PPE REQUIRED:
• Safety shoes and safety glasses
BENEFITS:
- Health Insurance BCBS of OK HDHP
- HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/
- Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
