Supervisor, Customer Service & Nominations - Tulsa, OK en undefined

At DT Midstream (DTM), we've got the energy to achieve great things! DTM owns and operates a diverse, integrated portfolio of midstream pipeline, storage and gathering assets, allowing us to provide a comprehensive set of midstream services to our customers across the Southern, Northeastern and Midwestern United States and into Canada. DTM is an energy industry leader with more than 20 years of proven success, and our focus is to be safe, caring, dependable and efficient in all we do. 

Job Summary

This front-line leadership position supports the Company’s Customer Service & Nominations business objectives. This position will also ensure compliance with regulations and manage customer relations by establishing and maintaining strong communications and relationships with customers, both internal and external. This position collaborates with other core business areas to ensure Customer Service & Nominations initiatives are aligned and integrated with business unit objectives. Work involves performing difficult and complex services requiring a high level of independent judgment, initiative and discretion. Work is mainly self-directed, with work results reviewed through the achievement of set goals and adherence to policies and procedures.

 Key Accountabilities

• Supervises the schedulers in Customer Service & Nominations staff, including planning and managing coverage schedules; providing input and evaluation of work performance to Director, Customer Service & Nominations; and selecting and developing staff.
• Develops, improves, and maintains processes and procedures to ensure quality and consistency in the management of the Company’s gas management systems (and/or related activities).
• Leads support team to ensures all scheduling related issues are monitored, handled promptly and efficiently, and in compliance with plan guidelines, Federal and state regulations, and company policies and procedures while maintaining a high-level of customer service.
• Engage in support, development, and enhancement of Company’s gas management systems.
• Supports contract administration in capture of commercial storage, transportation, and gathering agreements in Company’s gas management systems.
• Participate and support Customer Service & Nominations to ensure monthly invoice closes are completed accurately in a timely manner and follow all company policies and procedures.
• Ensures compliance with appropriate federal and state regulations.
• Keeps abreast of current trends in industry and performs all other related duties as assigned.

 Minimum Education & Experience Requirements

• A Bachelor’s Degree from an accredited four-year college or university 
• Three years customer service or nominations experience 

 Other Qualifications Preferred:

• Project management experience that includes demonstrated ability to manage customer relationships and develop productive work teams

 Other Requirements:  

• Possess excellent written and verbal communication skills and presentation skills
• Intermediate to Advanced knowledge of Microsoft Office Suite
• Ability to effectively manage strategic staffing, workforce planning and support the leadership development process.
• Ability to efficiently handle competing priorities and tasks, remain organized and meet deadlines
• Ability to gather and analyze data, prepare reports and make recommendations
• Ability to establish goals, set priorities and meet deadlines

 Physical Demands

The physical demands must be met to properly perform the functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In order to properly perform the integral functions of this job, the employee is required to sit, stand, walk, stoop, kneel, reach, talk, hear, grasp and carry objects.  

 Working Conditions

While performing the duties of this job, the employee usually works in a business office or other appropriate location during hybrid days, with a moderate noise level.