Supervisor, Assisted Housing en None

Department:Assisted Housing  

Reports To: Assistant Director, Assisted Housing 

Summary 

Under the general direction of the Assistant Director, plan, organize and supervise Assisted Housing staff; administer the technical functions of the programs; work with the Assistant Director in the development of policies and procedures for Housing programs; assure compliance with federal, state, local and HUD/HACSB policies and procedures; plan, develop and supervise special programs; train, supervise and evaluate the performance of assigned staff; serve as primary liaison with landlords, other housing authorities, and other external stakeholders. 

Essential Job Functions 

• Supervise assigned staff 
• Participate in pre-employment interviews and make hiring recommendations as needed 
• Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures 
• Review time and leave reports for assigned staff 
• Participate in training of subordinates by providing performance feedback and reviewing procedures, as needed 
• Prepare and review performance appraisals and discuss Performance Improvement plan with subordinates as appropriate 
• Ensure timely completion of performance evaluations for staff 
• Counsel employees regarding job performance or failure to adhere to policies and procedures and document in accordance with established procedures 
• Recommend disciplinary action as needed 
• Monitor work of staff to ensure compliance with established guidelines, policies, and time frames  
• Review a sample of work completed by subordinates for accuracy, to detect problems, identify training needs, and ensure compliance with established guidelines 
• Answer questions and resolve problems between property owners and clients 
• Follow-up inspection requests, as needed 
• Review HUD regulations and implement changes as needed 
• Develop and recommend forms, manuals, procedural changes to enhance accuracy and consistency 
• Work on and audit special projects, such as S.E.M.A.P. and Landlord over-payments 
• Conduct staff meetings in order to provide staff with information and updates necessary to accurately perform work 
• Prepare and submit regular and special reports 
• Participate in hearings as needed 
• Input and update information in the computer as needed 
• Attend staff meetings, as needed 
• Negotiate rents with landlords 
• Process leases and contracts, assuring that copies are distributed within established time limits 
• Cross train with other supervisor regarding check run, special pays, and other Yardi functions.   
• Oversee training of new Housing Specialist staff assigned to team 
• Instruct new employees by familiarizing them with applicable federal regulations and authority policies 
• Provide procedures for caseload management and customer service 
• Provide written and verbal instructions on handling assigned cases 
• Provide instructions on computer procedures and data entry, as needed 
• Assign experienced Housing Specialist to assist new staff  
• Oversee intake department and Landlord Liaisons monitor 
• Sample files and conduct quality control review to ensure compliance with rules and regulations 
• Assist staff in dealing with difficult clients, answer customer service questions and resolve complaints 
• Resolve any problems associated with processing client applications 
• Updates and oversee Landlord Workshops 
• Post/Approve Monthly Housing Assistance Payments to Landlords and Clients 
• Oversee special programs for assisted housing 
• Review work of subordinates to assure quality and that goals are being met 
• Assist staff in identifying resources available to provide services to clients 
• Attend meetings with referral agencies, property managers and clinical case managers  
• Review reports to assure that data is entered correctly and that subordinates are achieving established goals 
• Create and establish business relationships with other agencies to offer our clientele educational, training, employment and other improvement services that will lead to self-sufficiency 
• Develop incentives, recognition's, workshops, etc. to grow and strengthen the FSS and Homeownership program 

 Knowledge, Skills, and Abilities 

• Knowledge of the principles of management and supervision 
• Knowledge of modern office practices, procedures, and equipment 
• Knowledge of HUD and organizational regulations, policies, and procedures 
• Knowledge of Section 8 program requirements  
• Knowledge required to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills 
• Knowledge of business English, spelling, arithmetic, and vocabulary 
• Knowledge of basic computer operations and data entry 
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs 
• Ability to understand and follow oral and written instructions 
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions 
• Ability to operate basic office equipment including a computer, fax machine, telephone, copy machine, etc. 
• Ability to establish and maintain effective working relationships with the public, residents, and other employees 
• Ability to interact with the public, businesses, and other organizations in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone 
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines 
• Ability to work in a responsive environment where co-workers and citizens present problems for resolution 
• Skill in communicating orally with others, particularly clients and landlords in order to explain responsibilities, resolve disputes, and answer questions 
• Skill in dealing with people in a polite and diplomatic manner 

Minimum Qualifications 

• Requires a Bachelor’s Degree in Public Administration, Sociology, Psychology or related field. 
• Requires four (4) years of experience in social work, housing or related field; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities. 

Other: Valid Florida Driver’s License Insurable under the agency’s insurance policy 

This job description should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job classification established by THA.  All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.