Luxury Residential Door Host- (Part Time) Millennium Tower en Actionlife

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management is seeking a part-time Luxury Residential Door Host  to join our team at our association, Millennium Tower, in San Francisco.  For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to Bell Person to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. At Millennium Tower, we foster a culture of excellence, where your skills and talents are nurtured and celebrated. We value hard work and dedication and reward top performers with competitive pay plus substantial performance bonuses ranging from $7,000 to $20,000.



Job Responsibilities:

Station at the entry, greet and hold the door for entering homeowners, residents, and guests.

Direct all vendors and delivery persons to the SOC.

Greet all residents, guests and other visitors with the utmost expression of gracious hospitality and anticipate all guest needs.

Assist Page with unloading resident vehicles and loading luggage carts on porte-cochere.

Oversee entryway and maintain area to five star cleanliness standards at all times.

Report loiterers, suspicious persons and rule violators to Concierge on duty.

Support the team as required.

Always be available to partner with Concierge and Page.

Remain in assigned post position, maintaining correct stance.

Maintain knowledge of all items discussed at daily Stand Up Meeting.

Reflect willingness to accommodate residents, Management and peer requests and ensure first class service.

Immediately address and resolve all relevant issues ensuring Resident and Guest satisfaction.

Maintain clear passage of the porte-cochere and sidewalks into the building.

Secure taxicabs for Residents and Guests and assist with Uber / Lyft and other third-party driver service(s).

Keep a quiet, respectful attitude with Residents and Guests.

Clean and maintain common areas in the jurisdiction of the Door Host role when necessary.

Assist in the placement and removal of lobby rain mats and exterior floor mats.

Ensure the safety and security of Residents and Guests, and the protection of the property.

Provide exceptional customer service to all residents and guests.

Address inquiries and concerns promptly and efficiently.

Assist residents and guests with information about the Association's amenities and services.

Work closely with other team members to ensure smooth operations.

Be flexible and ready to assist with tasks not strictly related to the job description when necessary.

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a criminal background check and drug screening

A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred

Polished and professional presentation and demeanor

Strong verbal and written communication

Millennium Tower Perks:

Competitive salary + annual bonus ranging from $7,000 to $20,000

Uniforms + dry cleaning services

401(k) + company match

Paid time off + holiday pay

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