Senior Regional Portfolio Manager en Cascade Management

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Rate of Pay: $85,000-$110,000 Annual Salary range paid biweekly

Schedule: Monday- Friday 8a-5p

Hours:40 (EXEMPT)

Location:Bend, OR CORP Office

The Senior Regional Portfolio Manager oversees the entire operation of an assigned portfolio of communities as well as leading a team of Regional PM’s and PM Specialists who oversee a portfolio of communities. The Senior Regional Portfolio Manager is responsible for ensuring the financial and compliance goals established are met for each community through operational processes, people management and asset preservation. Senior Regional Portfolio Managers are responsible for leading the business by identifying trends, collaborating on solutions and driving the success of the client portfolios they directly and indirectly oversee.  Each Senior Regional Portfolio Manager works together as a team to support larger company initiatives, grow regional business and develop the onsite teams. This position works under the direct supervision of the VP of Portfolio Operation’s. This position MUST be located in Central OR locally. 

• Formulate and manage the operational and capital budget for the communities (annually), track and report on the financial performance of the communities (monthly), and implement strategies for enhancing the value of the assets.*
• Review and approve invoices for properties within portfolio in a timely manner, provide plan for outstanding late invoice payment.*
• Implement strategies for achieving high operational performance in the areas of expense management, rent growth, resident retention and service, income generation, and collections.*
• Mentor/train/support Regional Portfolio Managers and PM Specialists under their portfolio to ensure consistency in policy/practice and outcomes.*
• Serve as primary contact for clients to maintain client satisfaction.*
• Recommend to the Director of Property Management process improvement or events occurring within existing portfolio that may need to be addressed department wide. Meet with Director weekly.*
• Strong ability to work with all departments and staff within said departments to promote the mission, vision, and values of Cascade Management.*
• Perform as a senior member of the Portfolio Operations team and maintain consistent performance in order to lead by example for other Regional Managers and PM Specialists.*
• Act as a resource to other Regional Managers and PM Specialists for specific assignments to be determined by the VP of Portfolio Operations.*
• Help identify and create processes for training new Regional Managers, Portfolio Manager Specialists and on-site positions in order to ensure consistency in policies and procedures for the property management department.*
• Review property net occupancy regularly; concerns are discussed with Director of Property Management and Marketing, specifically address occupancy >30 days.*
• Provide oversight, coaching, performance management and feedback to all direct report employees. Ensure direct reports are in compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations. Hold weekly meetings with all direct reports.*
• Recruit, hire, train, and manage the performance of direct reports and take appropriate actions to ensure achievement of performance expectations. Contact the Director of Human Resources when performance issues are identified to provide progressive discipline for correction.*
• Make regular visits to each property site and ensure that the interior and exterior of the community meet Cascade Management safety and appearance standards and support all levels of development and accountability.*
• Ensure quality maintenance of each property through tracked regular preventative maintenance inspections and timely completion of work orders. *
• Schedule regular meetings with property owners to discuss the property performance and critical areas that need addressing, utilizing a structure meeting with agenda.*
• Approve all repair, operating and maintenance contracts, within delegated contracting and signing authority, utilizing approved vendors while monitoring vendor performance. *
• Identify specific individual training and development needs for field staff as needed, working in collaboration with the Director of Human Resources regarding specific training requests.*
• Work with Accounts Receivable (A/R) to ensure timely collection and notify the accounting department of any abnormalities. *
• Monitor annual certification continuously with regards to PBV waitlists and other related certifications. Address deficiencies in a timely manner and involve Human Resources with identified performance deficiencies.*
• Maintain property records in accordance to our Cascade Security Protocols and ensure the properties are equipped with appropriate filing cabinets with locks. Regular security checks performed.*
• Meet regularly with community staff to monitor workloads and completions of requested tasks in a timely manner to include move-outs, 72 hours notices, and evictions.*
• Travel as required for in person classes and annual education conferences*
• Regular and reliable attendance during scheduled hours*
• Perform other duties as required.*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

May directly supervise between 10 and 50 employees.

TRAVEL REQUIREMENTS

Travel requirements vary but may be as much as 60-75% of the time. Travel as required for in person classes and annual education conferences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A./B.S.) from four-year college or university.

3-5 years of related experience in Portfolio Management functions (management of 1000+ units).

3+ years of Tax Credit, HUD and/or affordable housing experience required.

2+ years of proven increased responsibility and staff oversight required.

CPM designation required (or needs to be accomplished within 6 months of hire)

Experience in Property Finance's and Budgeting required.

; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License is required for property and job travel. CPM or ARM is required.

TECHNOLOGY AND DATA ANALYTICS

In an increasingly data-driven world, Managers need to harness technology and data analytics to enhance decision-  making and operational visibility. Proficiency in this area involves understanding data collection methods, analytical tools, and information systems. By leveraging data, Managers can make informed decisions, predict trends, and measure the effectiveness of operational strategies. Ability to operate various work systems and software in an office setting. High level proficiency in MS Office products like Outlook, Excel and Word are required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.