Rental Manager en Sandestin Golf and Beach Resort

Where sugar-white sands meet emerald green waters, Sandestin Golf and Beach Resort is a coastal haven that captures the soul of Florida’s Emerald Coast. Spanning pristine beaches, lush fairways, and tranquil bayfront, the resort offers a breathtaking blend of natural beauty and timeless charm. More than a destination, Sandestin is a place where sunrises inspire, sunsets soothe, and every detail is designed to create unforgettable moments. Our team members don’t just work in paradise—they help bring it to life for every guest, every day.

Summary:
Sandestin Golf and Beach Resort is seeking a proactive and personable Rental Owner Relations Manager to serve as a key liaison between property owners and our internal operations team. This role ensures a seamless experience for our rental owners by managing communication, property care, and owner satisfaction across our vacation rental portfolio. The ideal candidate is a collaborative leader who values hospitality, accountability, and relationship management.

Key Responsibilities:

• Foster a positive and professional work environment by demonstrating appreciation, clear communication, and mutual respect with team members and owners.
• Serve as the primary point of contact for assigned rental property owners, providing prompt, solution-oriented responses to questions, concerns, and service needs.
• Oversee unit maintenance, upgrades, and condition standards in coordination with housekeeping, maintenance, reservations, and front office teams.
• Arrange for necessary property improvements in accordance with management service agreements and owner expectations.
• Prepare and review annual unit evaluations, assessing property condition and recommending enhancements to ensure units meet or exceed Sandestin’s standards.
• Assist owners with reservation management, including blocking units for personal stays, maintenance, or renovations.
• Provide insight and support related to monthly financial statements, occupancy rates, and performance metrics.
• Promote owner satisfaction and retention through professional communication, transparency, and a focus on long-term relationships.

Qualifications:

• Bachelor’s degree in Hospitality, Business Administration, or related field preferred. Equivalent experience (3-5 years) in property management, vacation rentals, or hospitality will be considered.
• Excellent verbal and written communication skills, with a customer-first mindset.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proven experience managing teams and complex service requests.
• High emotional intelligence and ability to problem-solve in real time with multiple stakeholders.
• Comfortable working with property management systems and financial reports.

Physical Requirements:

• Must be able to sit at a desk for up to 5 hours per day; walking and standing are required for the remainder of the shift.
• Must be able to bend, stoop, squat, and lift up to 50 lbs. when needed.
• Ability to handle simultaneous tasks and navigate between field and office settings.
• Requires manual dexterity, visual acuity, and the ability to communicate clearly with owners and team members.
• Must be able to work in all seasons and natural elements as needed.
• Requires being able to walk several units throughout the property in a day if required.
• Other duties as required

EOE M/D/F/V