People & Culture Manager en Proper Hospitality

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists. Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the building’s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Job Summary: 

The People & Culture Manager is responsible for managing the day-to-day operations of the HR function and implementing strategies that foster a positive, inclusive, and high-performance workplace culture. This role will support talent acquisition, employee engagement, development, performance management, and employee relations. The People & Culture Manager will collaborate with leadership to ensure alignment between HR initiatives and organizational goals, contributing to the overall success of the company’s people and culture objectives. 

Essential Job Duties and Responsibilities 

• HR Operations & Compliance:
  1. Manage day-to-day HR operations, including employee relations, payroll, benefits administration, and record-keeping.
  2. Ensure compliance with local, state, and federal employment laws, regulations, and company policies.
  3. Assist in maintaining employee records, ensuring they are accurate, confidential, and up-to-date.
  4. Provide support to leadership and employees on HR-related policies, procedures, and best practices.
• Talent Acquisition & Onboarding:
  1. Lead the recruitment process, including sourcing candidates, conducting interviews, and extending job offers.
  2. Collaborate with department managers to understand staffing needs and develop effective recruitment strategies.
  3. Manage the onboarding process for new hires, ensuring a smooth transition into the company and a positive first impression.
  4. Coordinate the orientation and training process for new employees to familiarize them with company policies, culture, and expectations.
• Employee Engagement & Culture:
  1. Assist in developing and implementing employee engagement initiatives to promote a positive, inclusive, and high-performing culture.
  2. Work with leadership to identify areas of opportunity to enhance employee satisfaction, recognition, and morale.
  3. Support and promote the company’s core values, ensuring they are integrated into daily operations and employee behavior.
  4. Coordinate employee recognition programs, wellness initiatives, and other culture-building activities.
• Performance Management & Development:
  1. Assist in the implementation of performance management programs, including performance reviews, feedback processes, and goal setting.
  2. Provide guidance and support to managers and employees on performance improvement plans, coaching, and feedback.
  3. Collaborate with department leaders to identify training and development needs, and assist in organizing employee development programs.
  4. Promote continuous learning and growth within the organization by supporting leadership and professional development opportunities.
• Employee Relations & Conflict Resolution:
  1. Act as a point of contact for employee concerns and questions regarding HR policies, benefits, and general workplace matters.
  2. Assist in resolving employee conflicts and performance issues through mediation, coaching, and counseling.
  3. Ensure a fair and respectful process for addressing employee grievances, escalating to senior HR leaders when necessary.
  4. Foster positive working relationships and help employees feel heard and valued.
• Compensation & Benefits Support:
  1. Assist with the administration of compensation and benefits programs, ensuring they are competitive, equitable, and aligned with industry standards.
  2. Help employees navigate benefits options, such as health insurance, retirement plans, and wellness programs.
  3. Work with leadership to manage salary reviews, ensuring that compensation remains competitive and equitable across the organization.
• HR Metrics & Reporting:
  1. Monitor HR metrics, including employee turnover, retention, engagement, and training completion, and provide reports to management.
  2. Assist in analyzing HR data to identify trends and areas for improvement.
  3. Support the Director or Senior HR leadership with key HR projects by providing administrative and reporting assistance.
• Employee Wellness & Support Programs:
  1. Promote employee wellness by organizing wellness programs, initiatives, and support services.
  2. Help create and maintain employee assistance programs, providing support for personal or work-related challenges.
  3. Foster a healthy work-life balance and support employees in maintaining their physical, mental, and emotional well-being.

Education and/or Experience 

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• 3-5 years of experience in human resources or people management, with exposure to recruitment, employee relations, and HR operations.
• Previous experience in a leadership or managerial HR role preferred.
• Knowledge of labor laws, HR best practices, and performance management processes.
• SHRM-CP, PHR, or other relevant HR certifications preferred.

Skills/Specialized Knowledge

• Strong communication skills, both written and verbal, with the ability to interact effectively with employees at all levels.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong interpersonal skills, with the ability to build relationships and trust with employees and leadership.
• Excellent problem-solving and conflict-resolution skills, with a focus on promoting a positive work environment.
• In-depth understanding of HR principles, policies, and procedures, with a keen eye for detail.
• Knowledge of diversity, equity, and inclusion (DEI) best practices and initiatives.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HR management software.

Physical Demands

• Ability to work in an office environment and sit for extended periods.
• Ability to occasionally lift up to 20 pounds (e.g., for event-related tasks or office supplies).
• Occasional travel may be required for recruitment events, training, or business needs.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.