Key Account Program Coordinator en Orange EV

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. 

Position Summary

Orange EV is seeking a detail-oriented Program Coordinator to support operations for our largest customer account. In this essential role, you will handle the high-volume operational tasks required to support large-scale truck deliveries, including documentation management, shipment coordination, and customer portal administration. You will work closely with the Account Operations Manager to ensure flawless execution of all operational activities.

Primary Outcome

Execute all high-volume operational tasks for the key account with accuracy and timeliness, ensuring seamless documentation flow, shipment coordination, and customer communication that supports large-scale truck deliveries.

Position Responsibilities

• Generate, track, and deliver Manufacturer Certificates of Origin (MCOs) with 100% accuracy
• Coordinate truck shipments with internal logistics team and customer, managing scheduling spreadsheets and communications
• Maintain and update customer vendor portal with accurate truck data, delivery schedules, and documentation
• Prepare and send deployment communications and documentation packages to customer sites
• Track truck serial numbers, configurations, and delivery status across the full order lifecycle
• Maintain comprehensive compliance documentation and audit trails for all customer deliveries
• Serve as backup operational contact for routine customer inquiries
• Manage document version control and filing systems for all account-related paperwork
• Coordinate with accounting team on address updates, entity information, and billing support needs
• Support preparation of materials for customer business reviews and reporting
• Monitor and follow up on pending tasks and deadlines to ensure nothing falls through the cracks
• Assist with special projects and ad-hoc reporting requests as needed
• Identify and flag potential issues or delays to Account Operations Manager
• Help maintain and update the Account Operational Playbook with process refinements

Position Qualifications

• Associate's or Bachelor's degree preferred, or equivalent relevant experience
• 3+ years of experience in operations coordination, administrative support, or program management
• Exceptional attention to detail and commitment to accuracy
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook
• Experience with document management systems and customer portals
• Excellent written communication skills
• Ability to work independently and proactively identify issues
• Process-oriented mindset with focus on consistency and quality
• Comfortable working with high transaction volumes and tight deadlines

Ideal Candidates

• Experience in automotive, manufacturing, or transportation industries
• Familiarity with vehicle title and documentation processes
• Experience with logistics coordination or supply chain operations
• Background in customer-facing operational roles
• Knowledge of Salesforce or similar CRM systems
• Experience supporting large enterprise customers
• Understanding of compliance documentation and audit requirements

Physical Requirements 

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards
• May require duties performed in a warehouse or production setting, including loud noises.
• Work in a stationary position up to 75% of the time

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment. 

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity