Lead Guest Services Spa Coordinator en Complexions Inc

Description

Join the Award-Winning Complexions Spa Team – Lead Guest Services Spa Coordinator (Albany Location)

Voted Best Spa by Capital Region Living, Saratoga Today, and the Times Union for multiple years, Complexions Spa is more than just a spa—it’s a place where passion meets purpose.

We’re currently seeking a Lead Guest Services Spa Coordinator to oversee our Guest Services team. This leadership position is ideal for someone who is highly organized, service-oriented, and thrives in a fast-paced, wellness-focused environment. If you’re a natural leader with a passion for mentoring and creating exceptional guest experiences, this is the opportunity for you.

What You'll Do: Job Description

As the Lead Guest Services Spa Coordinator, you’ll be responsible for managing front desk operations, ensuring seamless guest experiences, and supporting the success of our Guest Services team.
Your responsibilities will include:

• Overseeing the daily operations of the front desk and guest flow with professionalism and grace
   
• Assisting with hiring, onboarding, and training Guest Services Specialists
   
• Creating and maintaining staff schedules to ensure smooth spa operations
   
• Providing coaching, feedback, and support to team members to foster growth and accountability
   
• Collaborating with department leads to ensure alignment across spa operations and guest satisfaction
   
• Maintaining high service standards while leading by example in guest interactions
   
• Supporting team sales goals by promoting retail, gift card, and membership offerings
   
• Handling escalated guest concerns with professionalism and care
   
• Upholding company policies, ensuring accuracy, and maintaining attention to detail in all processes
   

What We’re Looking For

• A positive, service-driven leader with a passion for hospitality and wellness
   
• Strong leadership, communication, and organizational skills
   
• Ability to multitask, prioritize, and remain calm under pressure
   
• Previous experience in spa, salon, hospitality, or a similar guest-facing environment
   
• Supervisory or leadership experience strongly preferred
   
• A genuine desire to inspire and support a team while delivering five-star guest experiences
   

Perks of Being Part of the Complexions Family

• Starting pay of $20/hour (based on experience) + performance bonuses
   
• Full-time position with paid vacation, holidays, and retirement plan
   
• Employee discounts on services and products
   
• Career growth opportunities and ongoing professional development
   
• A beautiful, professional, and supportive work environment
   
• Be part of a passionate, award-winning team that values excellence and wellness
   

If you’re ready to take on a leadership role where you can guide a team, elevate guest experiences, and grow in the spa and wellness industry, we’d love to meet you!

Apply today with your resume and step into a leadership role with the Complexions Spa Family.