Homeoffice DOC Program Operations Specialist en Pathways Vermont

Department of Corrections Program Operations Specialist

The Company: Pathways Vermont is a dynamic nonprofit agency that believes in transforming the lives of individuals experiencing life challenges, permanently ending homelessness, and offering innovative mental health services. Pathways offers an excellent benefit package including dental and health insurance, and generous paid time off.

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. 

The Role: The Program Operations Specialist serves as a key point of coordination between service teams, housing staff, administrative staff, and the Department of Corrections. This position supports consistent and equitable services across our statewide service sites, the seamless integration of new residents into housing, supports move-ins and move-outs, track and monitor data, outcomes, and trends, and works closely with the department of corrections to solve problems and create innovative solutions. The Specialist plays a vital role in supporting resident transitions, promoting effective inter and intra-agency communication, and managing multiple perspectives, schedules, and needs. 

Location: Statewide service range, mostly remote with in person reporting required occasionally

Supervised by: Director of Program Administration 

Available position: Full Time, 35-40 hours per week, Standard Work Week is Monday - Friday 9am-4pm

Compensation: $23-$25/hour

Primary Responsibilities:

• Primary administrative liaison for the Department of Corrections reporting and communication, including

  • Data entry in OMS: completion of quarterly and annual reports, ensuring referrals are responded to in a timely manner

  • Obtaining records: ensuring all necessary client data is amassed and shared with the service and housing teams prior to client admission

  • Ensuring service plans and other required documents are uploaded to OMS, including lease violations, client notices, etc

  • Coordinating move-ins for DOC participants

  • Securing and sharing relevant information with Medical and Service teams to support with community integration

  • Attend monthly P&P meetings and other program meetings

  • Completing quality data checks in foothold, ensuring internal reports completed and reviewed

  • Discharge support

• Move-in kit ordering and support with oversight of DOC spending 

• Ensuring PREA and program specific trainings are up to date 

• Respond to and prepare agency records requests in a timely manner

• Coverage of the Pathways Vermont On Call service between 9am-4pm Monday-Friday

• Conduct program and agency mailings and annual surveys as needed

• Program invoice and receipt processing, tracking, organization

• Review of client files upon discharge, ensuring organization and accuracy

• Procuring Death Certificates

• Other duties as assigned

Qualifications:

• Experience with databases, Google Apps, and other computer programs

• Excellent typing skills and knowledge of office equipment use and maintenance

• Motivated self-starter

• Advanced computer literacy

• Responsible, organized, accurate, and efficient

• Able to work independently and as part of a team

• Comparable experience preferred

• Flexible

• Patient, creative, compassionate, and sensitive to co-workers and clients

• Excellent written and verbal communication skills and excellent attention to detail

• Lived experience with homelessness, mental health systems or other life challenges considered an asset

• High level of discretion and confidentiality; engagement with client medical records and agency EHR (electronic health record)

Working Conditions/Physical Demands:

• Regular work hours will be between 9am-4pm, Monday- Friday

• Almost constant operation of a computer and other office machinery.

• Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands, and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks. 

• Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication.

• Mostly sedentary work in a seated position.

• Occasional standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting.

• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form.