The Home Medical Equipment Liaison serves as the primary point of contact between patients, healthcare providers, and the home medical equipment (HME) company. This role ensures timely coordination, delivery, and education regarding durable medical equipment and supplies prescribed for home use. The liaison facilitates smooth transitions from hospital or clinical settings to home care, promoting patient safety, satisfaction, and compliance.
Coordinate the delivery and setup of prescribed home medical equipment for patients transitioning from healthcare facilities to home.
Educate patients and caregivers on the proper use, maintenance, and safety of equipment.
Utilize clinical respiratory therapy skills with specialized expertise in sleep-disordered breathing, patient compliance, and home medical equipment (HME) protocols.
Serve as a communication bridge between physicians, discharge planners, case managers, and the HME provider.
Verify insurance coverage and assist with prior authorizations or documentation required for equipment approval.
Monitor patient satisfaction and resolve any issues related to equipment delivery, functionality, or service.
Maintain accurate records of equipment orders, patient interactions, and follow-up activities.
Ensure compliance with all regulatory requirements including HIPAA, Medicare, Medicaid, and accreditation standards.
Provide ongoing support and troubleshooting for patients using home medical equipment.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
