Teller Operations Specialist en undefined

At RiverLand Federal Credit Union we believe you shouldn’t have to choose between a fulfilling career and your personal passions. Whether you’re into painting, volunteering, or just enjoying time with family we’ve built a workplace that gives you time and support to do it all. 

Why You’ll Love Working Here:

• 100% Employer paid coverage – medical, dental, vision, and long-term disability from your date of hire.
• Employer HSA Contributions.
• 24 paid days off (increases with tenure), plus 10 paid holidays. 
• Paid time off for emergency office closures- including inclement weather. 
• Generous retirement benefits.
• And more……

If you’re looking for a place where your career can thrive and your hobbies can flourish, we’d love to hear from you. Apply today and discover the balance you’ve been looking for. 

TELLER OPERATIONS SPECIALIST

We are seeking a Teller Operations Specialist to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard member service hours are Monday - Friday from 9:00 am to 4:00 pm, the actual hours worked in this position will vary based on business needs; but is typically a standard 40-hour work week, and may include occasional work after hours, as needed.

The Teller Operations Specialist is responsible for assisting all branch and teller employees in the area of member account transactions, problem resolution, and product/service/investment information. To assist in directing and scheduling resources needed to meet the paying and receiving needs of the Credit Union branch offices. 

Essential Functions and Responsibilities: 

• Provides guidance, answers complex questions, and helps resolve disputes. Performs transaction overrides, approves transaction exceptions, authorizes fee refunds, and assists in resolving overages and shortages. Processes tickets related to teller activities. Identifies and makes recommendations to improve the department's operating methods and procedures.
• Participates in new hire orientation. Trains new tellers to work at all branches. Conducts remedial training as necessary.
• Schedules tellers to cover branches ensuring adequate coverage to meet the needs of each branch. Reassigns tellers as needed when there is an unexpected absence that affects the branch needs. Reviews time off requests to make sure tellers are within their accrued ETO limits and that branch coverage needs are met.
   Assists in conducting interviews for vacant branch and teller positions.
   Assists the Branch Operations Manager with the performance review process.
• Reviews, releases, or deletes Flash Deposits in Vertifi. Reviews account history of Flash Deposits to answer member questions.
   Assists in balancing Main ATM and troubleshooting all ATMs.
   Fill in as a teller when needed. Cover branch offices when needed. Identifies cross sell opportunities and cross sells services to members.
• Answers the telephone assisting members with all account questions.
• Orders Main branch cash and manages vault cash. Oversees cash orders for all other branch offices. Assists with resolving shipment errors.
• Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out-of-compliance issues.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious accounts to supervisor. Accurate completion of CTR, Monetary Instrument (Money Order) log, and reporting of suspicious activities to supervisor
• Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct.
• Follows Credit Union’s policies and procedures at all times and perform all other duties as assigned.

Education and Experience:

• Minimum 3-5  years of similar or related experience.
• High school education or GED
• Previous experience in a credit union is a plus.  

Other:

• Must be legally authorized to work in the US.
• Must be willing to submit to and pass a criminal background check.
• Must be willing to submit to and pass a credit check.
• Must be bondable. 

Due to the high volume of resumes received, a personal response regarding your application status is not available. Candidates will be contacted via email if you are selected for an interview. 

Riverland is an Equal Employment Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Credit Union depends solely on your qualifications.