Contracts and Training Clerk en Ottawa County, MI

About the Department

Under the supervision of a Program Supervisor, this position provides clerical and administrative support to both the Contracts and Training Team and Clinical Treatment teams. Responsibilities include supporting CMHOC trainings, contracts, and front desk coverage; assisting clients and the public by answering questions and providing information; and helping maintain recordkeeping systems. The role involves performing a variety of moderate to complex organizational tasks to support the Contracts, Training, and Front Desk team.

This is a full-time, benefited position working at the James Street Complex located at 12265 James Street, Holland, MI. Typical working hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.

Position Duties

The essential functions of this position include, but are not limited to, the following:

• Assist in enrolling staff in required trainings and monitor staff completion of trainings for compliance.
• Develop training transcripts, certifications of completion, and any other training documents for CMHOC and provider agency staff.   
• Assist in the development of trainings, including PowerPoint Presentations and other training software.  
• Provide support for CMHOC staff and provider agencies in learning management systems.  
• Assist with preparation for meetings including but not limited to:   Contract Oversight Workgroup, Provider Network Advisory Counsel, Rate Setting/RFS Workgroup, Onboarding meetings, and various quarterly provider meetings.  
• Supports contract management by preparing, routing, and maintaining contracts and related correspondence; ensures efficient retrieval of contractual information.
• Assists with the development and publication of plan requirements for the Training and Contracts divisions; verifies training completion for contractual providers.
• Provides administrative support to committees, including agenda preparation, meeting organization, recording minutes, and developing reports as assigned.
• Support health and safety functions by conducting monthly building walk-throughs and performing other related duties as assigned.
• Assist with health and safety-related facility operations by processing maintenance work requests and entering/tracking Critical Incident Reports.
• Operates a multi-line phone system, answers routine inquiries, and directs calls to the appropriate staff or department with a general familiarity with CMH departmental operations and functions.
• Provides front desk support by greeting visitors and responding to general questions from clients, stakeholders, and the public.
• Performs routine data entry, including provider contact and demographic information, scans and retrieves documents, and maintains accurate records in the electronic health record system.
• Processes incoming and outgoing mail, prepares correspondence, and routes documents appropriately.
• Performs other duties as assigned.

Minimum Qualifications

High school diploma or equivalent and one year general clerical experience is required.  May require experience and training in various computer software, office equipment, and mental health service delivery system.  Possession of a valid Michigan driver’s license.  Lived experiences with mental illness, developmental disabilities, or substance use disorders are valued.

Other Qualifications

Required Knowledge and Skills: 

• Computer literacy and good working knowledge of word-processing, spreadsheet, database and project management software.
• Ability to effectively prepare/distribute agendas and take minutes for committees supported.
• Ability to develop and understand databases, input and manage data, and develop reports.
• Ability to take initiative and work well without supervision.
• Strong organizational and time management skills.
• Strong interpersonal skills to address situations with contractual agencies and CMH visitors.
• Working knowledge of agency policy and procedures.
• Knowledge of training requirements for contractual providers.
• Flexibility and ability to multi-task due to continuous changes.
• Good working knowledge of office practices and procedures.
• Overall knowledge of departmental organization, procedures and regulations particular to a Community Mental Health Agency.
• Ability to maintain multiple records and filing systems.
• Ability to understand and follow detailed written and verbal instructions.
• Ability and willingness to undertake and complete new assignments requiring initiative, adaptability and deadlines.
• Knowledge of medical records management principles and practices and confidentiality requirements, including the provision of HIPAA.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
 

Ottawa County is an Equal Opportunity Employer

Physical Requirements:
Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audio logical appliances, and devices to increase mobility.

Working Conditions:
Work is generally performed in an office environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Solicitar ahora