MANAGEMENT ANALYST III en MIKEL

Submarine Combat Support Center (SC2) Deployed Systems

MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy.  MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company’s inception in 1999.  

Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements.  We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution.   MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations.

Background: 

PMS 425 currently tasks NUWC Code 2514 to provide real-time fleet[RC1]  support for Combat Control systems, including ISEA, Chat, and technical support. The Submarine Combat Support Center (SC)2 is connected to classified and unclassified networks, as well as FAX, telephone, secure voice and chat services.[RC2] 

This position is for a member of the (SC)² Deployed Systems Team and will be supporting the BYG-1 deployed System Lead. 

Specific Job Duties/Requirements:

As a member of the BYG-1 Deployed Systems Team, you will be responsible for the following and other duties as required:

Technical:

• CASREPs: Coordinate with NAVSUP and NUWC to fulfill parts requests as quickly as possible and track each case to closure.
• SUB Requests: Manage formal technical assistance requests from submarines; Coordinate with BYG-1 IPTs and leadership to provide technical analysis and guidance. Track through resolution.
• Fleet Communications (Email/Phone): Respond to informal fleet requests by providing technical support and guidance, ensuring all interactions are documented and closed out.
• Chat Alarm Call List: Provide 24/7 on-call support. If a submarine triggers the alarm, the assigned team member must respond promptly, arrive onsite or log in within one hour, and support troubleshooting until resolution. Coordinate responses with other programs during off hours if a platform rings the alarm for non BYG-1 issues.
• Fleet Issues Tracker: Maintain a comprehensive log of all BYG-1 related CASREPs, SUBs, and fleet communications (email, phone, and chat). Distribute updates daily via SIPR channels to TYCOM, Squadron, and (SC)² stakeholders and Program Office (O-6 level).
• BYG SIPR Website Maintenance: Upload and maintain all technical documentation, including IETMs, RRMs, TOCSIN newsletters, System Notes, and advisories.
• Installation Support: Investigate and analyze issues identified during system installation to determine root cause and provide corrective recommendations. Providing on-site technical assistance
• Status Boards: Update SUBLANT/SUBPAC fleet status boards within (SC)² based on current data from the Fleet Issues Tracker.

Documentation: 

• TOCSIN (Total Combat Systems Newsletter): Collect articles from subsystem IPTs, edit and format content in Microsoft Publisher, route for review/approval within NUWC and PMS 425, and release through the NUWC Message Center.
• Advisories: Draft and route advisories through BYG-1 ISEA, TWH and PMS-425 in accordance with NAVSEA instructions, ensuring proper formatting, approval, and release protocols are followed.
• System Notes: Draft, review, and approve System Notes; chair the System Note Working Group as needed.
• IETM/RRM Updates: Review and redline technical documents for new baselines and submit TMDERs based on install team or fleet feedback.
• Fleet Documentation Alignment: Ensure all technical documentation reflects the root cause and resolution of fleet issues (SUBs, CASREPs, communications, etc.) and update accordingly.
• Release to Fleet Messages: Draft release communications for PMS 425.
• Metrics: Collect, compile, and report fleet support metrics.

Programmatic

• ISEA Reviews (Bi-Annual): Prepare and brief the status of all fleet support products and ongoing interactions, organized by platform.
• Maintenance Course Feedback: Provide recommendations and lessons learned from fleet experience to inform maintenance updates.
• Quarterly Program Reviews (QPRs): Develop presentation materials and actively participate in review discussions.
• Cross-Functional Meetings: Attend and contribute to recurring sessions including BYG-1 Status, Team Coordination, ILS Status, System Note Working Group, Status of Fleet, System Engineering IPT, and PMS 425 Program Reviews.

Preferred Skills:

• Former Submarine Fire Control Technician (FT) or Sonar Technician (ST) with 5–10 years of experience in the U.S. Navy.
• Demonstrated expertise in U.S. Naval operations, combat systems, and tactical/technical publications.
• Hands-on experience with the Global Command and Control System – Maritime (GCCS-M).
• Tomahawk Cruise Missile System background preferred.
• Proficient in developing and using Interactive Electronic Technical Manuals (IETMs).
• Working knowledge of the Navy’s Planned Maintenance System (PMS).
• Familiarity with Navy Combat Systems policies, procedures, and documentation standards.
• Strong verbal and written communication skills; able to effectively engage across all organizational levels including technicians, engineers, fleet personnel, and senior leadership (e.g., TYCOM, Admirals, and SESs).
• Capable of delivering tours and briefings for (SC)² and related facilities.
• Ability to thrive in a fast-paced fleet support environment, multitasking and adapting quickly to new information and evolving requirements.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher).
• Primarily a desk-based role but may require hands-on problem solving in NUWC test bays when needed.
• Team-oriented with a willingness to collaborate and integrate with diverse groups.
• Demonstrates critical thinking, initiative, and the ability to follow direction while exercising sound judgment.
• Must be flexible and available to work outside normal business hours to meet fleet operational needs.

Travel Required: Some travel may be required depending on operational requirements.

Work Location: Naval Undersea Warfare Center – Newport, RI

Department of Defense: Secret security clearance is required at the time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.

Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

MIKEL is an Equal Opportunity Employer.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 [RC1]Fleet

 [RC2]Add secure voice.

 [RC3]Route advisories through the BYG-1 ISEA, TWH and PMS-425.